GENERAL SECURITY PROCEDURES
Security Procedures and Policies have been established to provide a safe environment for our customers, flight crews, and airport employees. The following procedures and policies are issued in confidence and should not be discussed with persons other than crewmembers. It is the responsibility of all Airline employees to ensure the security program is followed. Through observations and alertness many threatening situations can be prevented.
EMPLOYEES/CREWMEMBERS IDENTIFICATION BADGES
All Airline employees are issued photo identification badges.
Employees should have their I.D.s in their possession during the following times:
When on duty
At company facilities
When using company passes or privileges
I.D.s must be shown upon request
Crewmembers are not required to wear their I.D. while working on the aircraft, however, anytime a crewmember is in a secured, non-public area (i.e. jetway, ramp) their I.D. must be worn visible at waist level or above.
A ground security program has been established to prevent persons from sabotaging the airport, aircraft or a flight. All aircraft must be closely guarded while on the ground. Ramp areas must be kept free of sightseers, visitors and other unauthorized persons. Employees are urged to be aware of any suspicious persons observed around the aircraft.
If a suspicious person is noticed you should:
Approach the person and ask them to show proper identification.
If proper identification cannot be shown, notify a Ground Operations Supervisor or a Customer Service Supervisor.
The Supervisor will notify airport security as necessary.
TERMINAL SECURITY PROCEDURES
SCREENING OF CUSTOMERS AT SECURITY CHECKPOINT
Federal Safety Rules require all enplaning customers and visitors (including those traveling non-revenue) to be screened at a security checkpoint before proceeding to the gate area. This screening is normally accomplished through the use of metal detectors.
SCREENING QUALIFIED HANDICAPPED CUSTOMERS AT SECURITY CHECKPOINTS
Qualified handicapped customers may proceed through the metal detector, and be subject to the same security requirements as other customers. Possession of a mobility aid used for independent travel will not subject the person, or the aid, to special screening procedures if the person or the aid clears the security system without activation. This does not prohibit security personnel from examining a mobility aid or assistive device which, in their judgement, may conceal a weapon or other prohibited item. Private screening will be conducted upon the request of the individual.
SCREENING carry-on BAGGAGE
ALL carry-on baggage passing through the screening point must be inspected physically or with an X-ray device. Articles cleared by this inspection may pass the screening point and be carried into the aircraft cabin. Should a customer refuse to permit the inspection of any hand-carried articles, such articles will not be transported.
SCREENING CREWMEMBERS AND CREWMEMBER LUGGAGE
Working and deadheading crewmembers and luggage must be screened at a security checkpoint before proceeding to the gate areas.
DEADLY AND DANGEROUS WEAPONS
It is a crime for a customer or crewmember to carry an unauthorized deadly or dangerous weapon, either concealed or unconcealed, aboard an aircraft. Airport security may remove certain items considered to be a deadly or dangerous weapon from a customer or crewmember attempting to pass through a security checkpoint.
ITEMS CONSIDERED DEADLY OR DANGEROUS
Any weapon from which a shot may be fired by the force of an explosion including starter pistols, compressed air or BB guns, and flare pistols.
Including sabers, swords, hunting knives, souvenir knives, martial arts devices, and such other knives with blades 4 inches long or longer and/or knife considered illegal by local law.
Blackjacks, billy clubs, or similar instruments.
Explosives/Ammunition, Flammable Liquids
Any explosive or incendiary components which by themselves, or in conjunction with other items, can result in an explosion or fire. These include explosive materials, blasting caps, fireworks, gasoline, other flamable liquids, ammunition, etc., or any combination of these items (generally referred to as a “bomb”).
Disabling or Incapacitating Items
All tear gas, mace, pepper spray, chemicals and gases, whether in pistol canister, or any other container, and other disabling devices such as electronic stunning/shocking devices.
Such items as ice picks, straight razors, and elongated sissors, even though not commonly thought of as a deadly or dangerous weapon, but could be used as a weapon, including toy or “dummy” weapons or grenades.
ACCESS TO AIRCRAFT
Jetways provide access to and from the aircraft and are considered secured areas. Jetway doors must remain locked except during customer boarding and deplaning to prevent unauthorized persons from having access to the aircraft. Unauthorized or unbadged persons exempting to enter the jetway or aircraft MUST be tactfully, but firmly, refused entrance into a secured area or boarding of the aircraft.
If persons appears unauthorized or unbadged…
Ask for company or Federal identification from the person.
If proper identification cannot be shown, notify the Captain (if possible), a Ground Operations Supervisor ar a Customer Service Supervisor.
Supervisor will notify airport security as necessary.
Customers should not be allowed to re-enter the aircraft to recover personal belongings left on-board once they have left the jetway. The CSA Airport Service Agent should be alerted so they may arrange for the article to be retrieved.
Crewmembers must continuously be conscious of their crew luggage. It should be kept in sight at all times and never left unattended in restaurants, gate areas, terminals, hallways, stairwells or in any other unsecured areas.
If you leave crew luggage in a jetway, it is mandated by the F.A.A. the jetway doors must be closed and locked. Crew luggage left in a jetway that is open/unlocked during boarding or deplaning, must have at least one crewmember with the luggage at all times.
CABIN SECURITY CHECK
Perhaps the aircraft cabin itself offers the greatest opportunity to hide explosives or other destructive devices. Carry-on luggage, a small parcel in an overhead bin, or a cleverly placed device in the lavatories while inflight may jeopardize the safety of the flight. Therefore, each Flight Attendant must perform a Cabin Security Check before the initial flight of the day and every flight thereafter, to reduce or eliminate this possibility.
“A” Position Flight Attendant
under the sink
in the trash
all accessible compartments
“B” Position Flight Attendant
under the sink
in the trash
all accessible compartments
“C” Position Flight Attendant
In all overhead bins
behind emergency equipment
under pillows and blankets
in customer seat back pockets
Under customer seats
Magazine storage compartment
UNATTENDED AND UNCLAIMED carry-on ITEMS
Types of carry-on Items
In most cases, if an innocent appearing item is carried onboard the aircraft, it is safe to carry it off.
Carry the item in the same attitude you found it.
DO NOT OPEN !!
Notify the Captain and/or Airport Services Agent and they will notify proper authorities.
If inflight, notify the Captain.
Items with wires exposed
Any item that appears suspicious due to size or shape
A suspicious-looking item should be left where found:
Report it to the Captain and/or the Airport Services Agent IMMEDIATELY!!!
If inflight, notify the Captain.
BOMB AND SABOTAGE THREATS
The threat of a bombing or sabotage to an aircraft or facility have become a fact of life throughout the aviation industry and are punishable by federal law. Experience has shown the great majority of threats are hoaxes and do not result in an actual bomb being found. However, airlines are responsible for the safety and comfort of all people on board an aircraft, making it necessary to evaluate all threats and respond accordingly.
Even the best security systems sometimes fail to detect the homemade bomb. Once this material is on board the aircraft you must be familiar with the necessary precautions to use, and how you can be of assistance to the flightdeck crew if this occasion would arise.
A serious threat is posed to the airline when there is possibility of an explosive on board, whether on the ground or inflight.
An inflight crewmember must be prepared for three different types of threats.
Direct Verbal Threats
Threat being made by aggressor to company personnel. “There is a bomb on board.”
Indirect Communicated Threats
A threat made by means of written or telephone communication.
An alien object found on board the aircraft.
CLASSIFICATION OF BOMB SABOTAGE THREATS
Upon receiving a bomb sabotage threat it will be classified as specific or non-specific. The threat will be classified as specific when one or more of the following factors are present.
Specific statement is made such as : The next flight departing, or arriving, from (a named airport) has a bomb on board. The origin and/or destination of a flight is given.
An exact date and/or time is stated.
A particular flight number is mentioned.
Bomb Threat Procedures
Bomb Threat Customer Makes Bomb Threat While Boarding
Immediately notify the Captain and Airport Services Agent/Customer Service Supervisor of the situation for evaluation.
The Supervisor will request security as necessary.
DO NOT divulge threat or information to other customers.
Keep the person making the threat, or indicating knowledge of a bomb threat under surveillance until relieved by an airline representative or security personnel.
Check with the Captain and Airport Services Agent/Customer Service Supervisor for further Instructions.
Bomb Threat-Aircraft at Gate
The Captain will:
Coordinate with the Airport Services Agent/Customer Service Supervisor to determine the appropriate actions to be taken.
Ensure “A” Position Flight Attendant is briefed on the following:
Whether to deplane customers.
The manner in which customers will deplane (i.e. Jetway, airstrips or customer loading stairs).
If carry-on luggage should be removed from aircraft.
If Flight Attendants should perform Cabin Security Check on deplane.
Coordinate a P.A. advising customers of situation.
The Flight Attendants will:
The “A” Position Flight Attendant will brief “B”” and “C” Position Flight Attendants on the situation and procedures which should be followed.
If instructed, the Flight Attendants will assist ground personnel escorting the customers to a suitable holding area.
Bomb Threat-Aircraft Maneuvering on the Ground
The Captain will:
Coordinate with ground operations on a plan of action.
Inform the “A” Position Flight Attendant of the threat and the action to be taken.
Method of deplaning customers if instructed to do so.
Whether or not carry-on baggage should be left onboard.
Coordinate appropriate P.A. to inform the customers of the procedure to be used for deplaning
The “A” Position Flight Attendant will:
Brief “B” and “C” Position Flight Attendants on the plan of action. When directed by the Captain to deplane:
The “C” Position Flight Attendant will deplane first, taking a megaphone for use in assembling the customers in a safe area, at least 300 feet from the aircraft, ensure the customers stay together in a group and absolutely no smoking unless authorized by the Captain. Any cabin duties of the “C” Position Flight Attendant will be assumed by the “B” Position Flight Attendant.
The “A” and “B” Flight Attendants will conduct the deplaning of customers.
If directed by the Captain, the “A” and “B” Position Flight Attendants should perform a Cabin Security Check.
Once off the aircraft, crewmembers should not make any statements to the press. The crew and customers should follow the instructions of the local authorities.
Bomb Threat-Aircraft Inflight
The Captain will:
Evaluate all information received.
May elect to continue to the original destination,
Return to the point of departure, or
Divert to a suitable alternate.
Coordinate a plan of action with Ground Operations.
Inform the “A” Flight Attendant of the situation and the method for deplaning customers.
Coordinate with the “A” Position Flight Attendant any appropriate P.A. announcements.
The “A” Position Flight Attendant will:
Brief “B,” “C” and “D” Position Flight Attendants on the situation and the plan of action to be taken.
The aircraft will proceed to the designated dispersal area directed by the tower.
Follow BOMB THREAT-AIRCRAFT MANEUVERING ON THE GROUND procedures.
BOMB,EXPLOSIVE DEVICE FOUND ONBOARD THE FLIGHT
If a bomb is found on board the aircraft, assume you are dealing with a live device and notify the Captain immediately!
The Captain is in complete and full command. His/her judgement and decisions are absolute and final. It is up to the Captain as to whether the device should be left in place. If it is left in place, use the following procedures:
Move customers as far away from the device as possible. If there are empty seats, readjust the seating.
DON’T cut any string or tape which is under tension.
DON’T open any closed containers which are suspect.
DON’T disconnect or cut any wires or electrical connections.
Keep the device in the exact place and in the attitude in which it is found. Stabilize it in this position so it will not be able to move during descent and landing.
Reduce fragmentation and fire potential as much as possible. Carefully pile blankets and pillows around the device.
Deplane customers following instructions of Captain.
An important factor in handling a hijacking is to adopt a manner and attitude that will avoid alarming or frightening the hijacker, or customers. All crewmembers must remain calm regardless of circumstances and must convey an air of calmness to others. The ability to remain cool, think straight, and operate calmly requires the knowledge of what to do under the given circumstances, and for this reason, procedural guidelines have been established.
Advising the Captain
At some point during the flight, the hijacker will make known his desires. More than likely it will be a request or demand for access to the flightdeck and/or conversation with the Captain.
Write down the demands in detail to ensure you relay the correct information and to buy some time.
Tell the hijacker access will be permitted only by interphone conversation and subsequent approval by the Captain.
Alert the flightdeck of the situation, without alarming the hijacker or customers. To inform the Captain of an attempted hijacker you should:
Attempt to move to the aft interphone taking the hijacker with you. Call the Captain via the interphone by ringing him twice.
Advise the Captain over the interphone by using the code word.
Do not emphasize the code word.
State it as though it were normal phraseology.
This alert will provide the Captain with sufficient warning to take certain actions during the time you escort the hijacker to the flightdeck.
The problem very quickly comes to rest primarily on the Captain who must use his/her judgement and experience to bring about a successful and safe resolution of the threat. His/her efforts will be aided by a team of support personnel on the ground, comprised of Flight Operations, company executives, and law enforcement authorities.
Captain will coordinate appropriate P.A. with “A” Flight Attendant. Customers should be advised of the situation and requested to stay seated with their seat belts fastened, remain calm and cooperate to the best of their abilities.
Suggested Crewmember Action
Keep flightdeck continually informed. Slow down all of your actions.
Delay, time is on your side.
Stay calm. Set a good example for the customers.
Individually assist, comfort and reassure customers as necessary. If conditions permit, establish rapport with the hijackers.
NOTE: Always remember the hijacker has a problem or they wouldn’t be hijacking the aircraft. Consider them dangerous no matter what his/her mood.
If the hijacker does not speak or understand English, solicit other crewmembers or customers who may speak a language which the hijacker may understand. Have the selected person present the appropriate comment in that foreign language.
DEALING WITH THE HIJACKER
Retention of Information
Crewmembers should attempt to determine the hijackers name and purpose for hijacking.
Stay alert and observe the hijacker carefully to determine the following:
Did the hijacker kidnap a specific individual?
Who did they kidnap and why?
What where the hijackers actions or reactions under various circumstances?
Was special cargo aboard?
Obtain any other information which may be useful to authorities at a later date.
HIJACKING INVOLVING THE USE OF VOLATILE MIXTURES
The presence of volatile mixtures, such as gasoline, poses a threat of flash ignition and explosion, causing possible structural or systems failure as well as casualties. In order to reduce or eliminate the possibility of such an occurrence, crewmembers must comply with the following:
The “no smoking” sign will remain on and all customers instructed not to smoke cigarettes in order to eliminate a potential source of ignition.
The flightdeck door will remain closed so as to protect the flight crew from the effects of a flash fire and to reduce the charge of gasoline vapors getting into the flightdeck where many sources of ignition are present.
Request flightdeck personnel to induce maximum air flow. In the event a fire has started, air flow will be kept to a minimum.
All crewmembers will be alerted to have halon fire extinguishers ready in order to meet a fire problem early enough to keep it under control.
This is a term used to describe the relationship often formed between a hostage taker and a hostage.
Strange though it may seem, many times a very strong allegiance is formed between the two individuals; hostages have protected and defended their captor.
It seems this relationship develops from a feeling of indebtedness on the part of the hostage. They feel their life threatened when taken captive. Every minute thereafter the hostage taker does not harm them they become grateful and begin to see the hostage taker as a nice person the world has simply mistreated.
Be aware this type of allegiance can be formed and avoid falling into this trap. Always keep in mind the hostage taker is committing a crime and is violating your rights, in addition to threatening your safety.
COOPERATION WITH COMPANY/GOVERNMENT OFFICIALS
Full cooperation should be given to the governments and their representatives at any point at which the aircraft has been diverted. Realize the press has access to all local police reports, therefore advise local authorities you will give your statement to your airline and FBI representatives only.
Provide written statements of the incident immediately after clearance from the Superivsor of inflight Services.
Do not make any written or verbal statements to the press or news media without prior briefing or approval from your airline’s management.
It is airline policy not to carry hazardous materials. Flight Attendants must immediately report to the Captain their observation of any article in the cabin area with a restricted articles label.
Articles or substances which may pose a significant risk when transported by air. These articles are divided into nine different classes. The term “Dangerous Goods” is the universally accepted ICAO/IATA term.
Substances or material which has been determined to be capable of posing an unreasonable risk when transported by ANY common carrier. Rules for the carriage of hazardous materials are published in the Title 49 CFR Parts 100 through 175.
Hazardous materials required aboard an aircraft in accordance with the applicable air worthiness requirements and operating regulations. Unless otherwise approved by the Associate Administrator for Hazardous Materials Safety, items of replacement for such hazardous materials must be transported in accordance with this subchapter except that:
In place of the required packagings, packagings specially designed for the transport of aircraft spares and supplies may be used, provided such packagings provide at least an equivalent level of protection to those that would be required by this subchapter;
Non-radioactive medicinal and toilet articles carried by a crewmember or customer in checked or carry-on baggage, and aerosols, with no subsidiary risk, for sporting or home use, when carried in checked baggage only, when:
The total capacity of all the containers used by a crewmember or customer does not exceed 23 kg (70 net weight ounces) or 2 liters (68 fluid ounces).
The capacity of each container other than an aerosol container does not exceed 470 ml (15 liquid ounces or 0.5 kg (1.1 pound) of material.
Oxygen, or any hazardous material used for the generation of oxygen, carried for medical use by a customer in accordance with 14 CFR Section 121.574, where permitted by company policy and tariffs.
Human beings and materials with an implanted medical device, such as a heart pacemaker, that contains Class 7 (radioactive) materials, or with radio-pharmaceuticals that have been injected or digested.
Smoke grenades, flares, or similar devices carried only for use during a sport parachute jumping activity.
Personal smoking materials intended for use by any individual when carried on his person except lighters with flammable liquid reservoirs and containers containing lighter fluid for use in refilling lighters.
Carbon dioxide, solid (dry ice) in quantities not exceeding 2.3 kg (5.07 pounds) per package packed as prescribed by Section 173.217 of this subchapter and used as a refrigerant for the contents of the package. The package must be marked with the name of the contents being cooled, the net weight of the dry ice or an indication that the net weight is 2.3 kg (5.07 pounds) or less, and also marked “Carbon Dioxide, Solid,” or “Dry Ice.”
A transport incubator unit necessary to protect life or an organ preservation unit necessary to protect human organs, provided:
The compressed gas used to operate the unit is an authorized DOT specification cylinder and is marked, labeled, filled and maintained as prescribed by this subchapter;
Each battery used in the operation of the unit is of the non-spillable type;
The unit is constructed so that valves, fittings, and gauges are protected from damage:
The pilot-in-command is advised when the unit is on board, and when it is intended for use;
The unit is accompanied by a person qualified to operate it;
The unit is secured in the aircraft in a manner so as not to restrict access to, or use of , any required emergency or regular exit, or of the aisle in the customer compartment; and,
Smoking within 3 meters (10 feet) of the unit is prohibited.
Alcoholic beverages, perfumes, colognes, and liquefied gas lighters that have been examined by the Bureau of Explosives (B of E) and approved by the associate Administrator for Hazardous Materials Safety, carried aboard a customer-carrying aircraft by the operator for use or sale on the aircraft.
Alcoholic beverages not exceeding 70% alocohol by volume, perfumes and colognes, purchased through duty-free sales, carried by customers or crew as carry-on baggage.
Carbon dioxide, solid (dry ice) intended for use in food and beverage service aboard aircraft and dry ice in quantities not exceeding 2 kg (4.4 pounds) per customer when used to pack perishables in carry-on baggage provided the package permits the release of carbon dioxide gas.
Carbon dioxide gas cylinders worn by customers for the operation of mechanical limbs and spare cylinders of a similar size for the same purpose in sufficient quantities to ensure an adequate supply for the duration of the journey.
Emergency Response Guidebook
This guidebook was developed by the U.S. Department of Transportation for use in the event of a hazardous materials spill. It is a guide for initial action to protect yourself and the general public from exposure to hazardous materials.
The book contains numbered guides which provide the most vital information about potential hazards and guidance for initial action to be taken should personnel encounter unauthorized hazardous materials.
Emergency Response handbook is located in the seat-back pouch behind the captain’s seat.
Restricted hazardous materials fall into nine basic categories. The following items are considered totally unacceptable for shipment:
Corrosive material (liquid and solid)
Infectious Substance and Etiological Agent
Other Regulated Materials (ORMs)
PARKING LOT SECURITY
When returning to your car after a trip, particularly after dark:
Have your car keys out and ready before arriving at your car.
Go in pairs to one car then drive to the second car. The driver of the first car should remain until the second car is checked out and the engine is running. Before getting in, check under your car and in the rear seat to ensure the car is empty.
Lock all your doors at all times while driving.
Anytime you leave your car unattended, be sure to lock your doors.
HOTELS ROOM SECURITY
When checking into the hotel avoid announcing your room number.
After checking into the hotel, go to the rooms in groups. Most crew rooms are in close proximity to each other.
Always check and double check door locks and window locks.
Whenever you enter your room, carefully check under the bed, closets, the bathroom, behind curtains, etc., to ensure the room is empty. This should be done in pairs whenever possible.
Never open your door for unexpected deliveries or requests to enter your room. Always call the Front desk to verify the name of the employee and the purpose of the visit.
When an order is delivered, always ask that the bill be slipped under the door before opening.
During your stay at the hotel, when out of your room, leave the lights and television on.
Use caution on hotel elevators and in stairwells. If threatened in the elevator, press/pull the emergency button, not the stop button.
When checking out of the hotel, lock the door and return the key to the front desk. This will help protect the next person who occupies the room. Stay alert and be aware of your surroundings to ensure your safety.
Hotel Fire Safeguards
Most airline personnel travel more than the general public, and as a result are more frequently exposed to the ever-present danger of being in a hotel fire. Survival can be reinforced by taking certain precautions.
Locate the Fire Exits in relationship to your room.
Inspect the exits to ensure they are usable in case of fire or other emergencies.
Count the doorways between your room and all exits; be aware of any other features that could be important in an escape route.
Locate the Fire alarm in the corridor nearest your room and read the directions about its use.
It is recommended for people who travel frequently to carry duct tape. It may be used to seal doors and cracks, preventing smoke and gases from entering the room.
Check Your Room
Know the floor plan of your room. This could be the safest place to stay in the event of a fire or other emergency.
Put your hotel room key close to where you sleep. Never leave your room without the key. You may want to get back in your room if the exit is blocked by fire or smoke.
Examine the windows. Do they open? If so, how do the latches work.
Look out the window to see what’s outside; if you are on the first or second floor, escape through the window may be possible.
All hotels should have smoke alarms and sprinkler systems in each room; be sure your smoke alarm is working. If the smoke alarm is not working properly, or you have any concerns, contact the front desk.
In Case of Hotel Fire
Fire in Your Room
If the fire begins in your room follow these steps:
Report it immediately to the hotel desk by telephone.
Try to put it out if you are sure you can handle it. If you have doubts about containing the fire, get out of the room and close the door behind you. Sound the alarm and arouse your neighbors.
Fire in Another Part of Building – Able to Exit
If fire starts in another part of the building you will probably be aroused by an alarm, yelling in the corridors, phone call(s), or the sound of fire engines outside. If so, follow these steps:
Grab your key and go to the door. If smoke is present, roll out of bed and crawl to the door. Don’t stand as smoke and deadly gases rise to the top half of the room.
Feel the door with the back of your hand. If the door or door knob is not hot, open the door slowly, but be ready to slam it shut if necessary.
Check the hall. Never use the elevator to escape fire or smoke, it could malfunction and take you to a door filled with smoke/flames.
If everything is clear, walk to the nearest exit closing your door behind you.
If there is smoke in the corridor, attempt to crawl to an exit. Stay close to the exit wall and count the doorways to the exit.
Walk down to the ground level and evacuate the building to a safe distance.
Fire in Another Part of Building – Unable to Exit
If your door is hot, or smoke is extremely dense in the hallways, stay in your room and try to survive the fire and smoke by following these steps:
Let someone know you are in your room. If the phone works call for help and give the room number.
If you are on the second floor or lower, try to escape through the window, you may be able to drop to the ground safely.
Turn on the bathroom fan, fill the bathtub; the water may be needed for fire fighting and/or wetting towels.
Wet towels and sheets to put around doors and cracks to keep smoke from seeping into the room. Use the ice bucket to wet down doors and walls. In a high-rise hotel, do not break the window. It will create a deadly draft, drawing smoke into the room. Hang a sheet or towel at the window to let someone know you are in there.
As a last resort, if your room becomes unbearable, you may be forced to go for the nearest exit. Remember to keep as low to the floor as possible.
Few people are burned to death in fires. Most people die from smoke, poison gases and panic. Panic is usually the result of not knowing what to do, and failure to being properly familiarized with your surroundings. Have an escape plan and adapt it to the emergency to greatly increase your chances of survival. Be safe, be cautious – don’t become a fatal statistic!