Emergency Handling procedures for Flight Attendants

EMERGENCY EXITS

For references throughout this manual, the Captain’s side of the aircraft will be referred to as aircraft left and the First Officer’s side of the aircraft will be referred to as aircraft right. In addition, galley doors may be referred to as service doors.

There are 8 emergency exits:

2 sliding windows in flightdeck-1 aircraft left and 1 aircraft right
Forward entry door
Forward galley door
2 overwing window exits-l aircraft left and 1 aircraft right
Aft entry door
Aft galley door
All exits are plug type. All exits may be opened from the outside as well as the inside, with the exception of the sliding window beside the Captain.

DOOR EXITS:

All doors are equipped with door mounted slides:

A red strap is located above each window on all doors to indicate an armed and disarmed door slide.
All slides are designed to inflate automatically.
All door handles rotate aft.
All doors will open forward towards the flight deck.
To Arm a Slide (prior to pushback)

Jetway is moved away from aircraft:

Flight Attendant announcement: “Flight Attendants prepare doors for pushback.”
Place strap across door window indicating an armed slide.
Remove girt bar from the door brackets and place it in the floor brackets.
Door exits are in emergency mode.
Captain turns off “FASTEN SEAT BELT” sign:

Flight Attendant announcement “Flight Attendants prepare doors for arrival.”
Remove the girt bar from the floor brackets and place it in the door brackets.
Place strap in position above door window indicating a disarmed slide.
Door exits are in normal operation mode.

To Open a Door in Emergency Mode

Face door:

Assess conditions
conditions poor-DO NOT OPEN! BLOCK EXIT AND REDIRECT CUSTOMERS TO A SAFE, USABLE EXIT.
conditions clear-PROCEED
Place one hand on door assist handle.
Place other hand on door handle.
Rotate door handle in the direction of the arrow. Door swings in and then out.
Transfer hand to assist handle.
Push door open completely against the aircraft-slide; should inflate.
If slide does not inflate, pull inflation handle as back up to ensure slide inflates.
Evacuate customers.
To Open an Overwing Window Exit in Emergency Mode

Face aft:

Assess conditions
conditions poor-DO NOT OPEN! BLOCK EXIT AND REDIRECT CUSTOMERS TO A SAFE, USABLE EXIT.
conditions clear-PROCEED
Remove plastic cover when present.
Place aisle hand in the top hand hold.
Place other hand palm up in the bottom hand hold (or grasp arm rest).
Pull down on top hand hold/handle to remove window.
Stow window on seats (in some circumstances it would be preferable to throw window outside aircraft, away from exit).
Evacuate customers.

On some 300 series aircraft a plastic cover will be present over the top hand hold and release handle. This cover must be removed before the exit can be opened. A bottom hand hold/release handle or an arm rest will also be present to aid in maneuvering the opened window outside and away from the aircraft.

CABIN EQUIPMENT PRE-FLIGHT CHECKLIST

-Is it There? – Will it Operate? – Is it Secure?

The Cabin Equipment Checklist consists of:

(1) Aft Closet Fire Extinguisher (if applicable).
(1) Flight deck key
(1) H20 Extinguisher
(1) Emergency Medical Kit
(1) On-board wheelchair
(1) Emergency Light Switch
(2) P.A. Microphones
(2) Biohazard Kits
(2) Halon extinguishers
(2) Lavatory fire extinguishers
(2) First Aid Kits
(2) CPR masks
(2) Boxes of latex gloves
(2) Seat belt extensions and 02 demo masks
(2) Megaphones
(3) P.B.E.s
(3) or (4) Emergency flashlights
(4) Door slide gauges, red strap above each door window and girt retaining straps, where applicable.
(4) P.O.B.s

RESPONSIBILITY

“C” Position Flight Attendant

Checks the equipment before initial flight of each day.
Checks the equipment at any aircraft change.
Reports to “A” Position Flight Attendant/Captain-equipment check is okay or any discrepancies so that Captain can take appropriate action.
Captain

Take appropriate action for discrepancies.
Under certain conditions, the flight can still operate even if certain pieces of emergency equipment are inoperative, as provided by the MEL.
USE, LOCATION, CHECK AND OPERATION OF EQUIPMENT

The following will explain proper use, location, check and operation of each piece of cabin equipment. Certain items of cabin equipment do not require an In-flight Operational Occurrence Report; however, any time a piece of emergency equipment is used, it requires flight deck notification and a Flight Attendant Report. Each description of cabin equipment lists the reports that are necessary under the USE section.

Flight deck Key

Use:

To gain access into the flight deck during an emergency when no other means are available.
Requires Flight deck Notification and In-flight Operational Occurrence Report.
Location:
*One secured inside the water shut-off valve compartment in the forward galley.

Check:
*For presence.

P.A. Microphone

Use:
*To make announcements over customer address system.

Location:
*Within Flight Attendant Control Panels, forward and aft.

Check:
*Test microphone by pressing button and speaking into mouthpiece.

Responsibility:
*”A” position Flight Attendant will check P.A. system.

Emergency Light Switch

Use:
*Allows manual activation of Emergency Lights

Location:
*On the aft Flight Attendant Control Panel

Operation:
*Lift red cover protecting toggle switch, and switch to “on” position in emergency.

Check:
*Red cover protecting toggle switch and switch is in normal position.

Responsibility:
*”B” Position Flight Attendant will check Emergency Light Switch.

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Door Slides

Use:

To evacuate customers and crew during an emergency situation.
Requires Flightdeck Notification and Inflight Operational Occurrence Report when used.
Location:

One mounted on each door.
Check:

Pressure Gauge.
Needle registers in the green band.
Girt retaining straps when present-prior to every flight.
Red strap above door window is present.
Operation:

All door slides, when armed, are designed to inflate automatically.
All door slides are equipped with a manual inflation handle.
Slides take approximately 5 seconds to inflate.
Some slides are equipped with a mechanism to release the slide from the aircraft (quick release handle).
Slide Malfunction

If a slide does not inflate after pulling the inflation handle, a force of 60 pounds will be required to free the mechanical device that is holding the slide in a folded position. It is recommended that the Flight Attendant instruct two male customers to climb down the slide to break the mechanical tie. They should then hold the slide taut at about a 45 degree angle for the use of the other customers as a non-inflatable slide. Instruct customers when evacuating to sit and slide rather than jump.

Type of Door Slides

On the-300 aircraft, there has been a problem of excess girt material outside the container on the forward doorslides. This excess material, during an evacuation, could become caught on the retaining door brackets as the door begins to open thus jamming the door and preventing the slide deployment.
Immediate correction of this problem led to modification of the existing slides and development of a completely new slide.
Presently, there are three different types of slides you may encounter on the-300 series aircraft – each with a defining slide casing. The various slides will be referred to as Type 1, Type 2, Type 3 with Modified casing. Each is explained in the following diagrams.

Type 1 Slide

On present-300 aircraft that have not been modified, the girt retaining straps must be checked prior to every flight to ensure that vecro tabs are securely holding the straps and that the straps are properly routed.

Type 2 Slide

On-300 aircraft that have been modified, the forward slides will not have girt retaining straps. They will have two placards, one on the girt material and one on the slide cover.

NOTE: Because this is a “modified” casing, velcro strips will remain on the slide case.

This modified version is easily identifiable by the placard which is attached to the Girt where it wraps around the Girt Bar. This new placard reads “THIS SIDE UP WHEN IN FLOOR BRACKETS.”

Type 3 slide

On some new aircraft, a third type of forward door slide has been installed. These forward slides have a large placard on the slide cover which indicates that girt retaining straps, velcro and routing placards are not required.

Type 3 slide-With Modified casing

On certain aircraft, you may find a Type 3 slide intalled in an old casing. Although a placard, will be present stating that girt retaining straps, velcro and routing information is not required, previous velcro tabs and placards will still be visible on the slide casing.

Halon Extinguisher

Use:

To extinguish a class A, B or C fire.
Requires Flightdeck Notification and Inflight Operational Occurrence Report when used.
Location:

One secured in the forward left overhead bin.
One secured in the aft left overhead bin.
Check:

Pressure gauge needle registers in the green band or above.
Pin is present.
Secured properly in brackets.
Operation:

Pull the pin.
Squeeze the handles together.
Aim at the base of the flame using a sweeping motion.
NOTE: The effective range for the Halon extinguisher is 9-13 feet for a duration of 7 seconds. Avoid contact with skin and eyes. Maintain an upright position for most effective use.

H20 Extinguisher

Use:

To extinguish a class A fire or saturate a fire-affected area to prevent reignition.
Requires Flightdeck Notification and Inflight Operational Occurrence Report.

Location:

One secured in the fwd left overhead bin.
Check:

Leaded wire seal is intact
Handle contains a C02 cartridge.
Secured properly in the brackets.
Operation:

Turn the handle clockwise fully
Press the lever on top of the extinguisher.
Aim at the base of the flame using a sweeping motion.
NOTE: The effective range for the H20 extinguisher 15-20 feet for a duration of 30-45 seconds. Avoid contact with skin and eyes. Maintain an upright position for most effective use.

Lavatory Fire Extinguisher

Use:

To extinguish a lavatory trash fire or electric overheat.
Requires Flightdeck Notification and Inflight Operational Occurrence Report when any of the discs on the temperature indicator are black.
Location:

One in each lavatory secured to the side of the trash chute, under the sink.
Check:

Discs on temperature indicator are all silver in color.
Door under sink must be properly latched.
Operation:

In the presence of an overheat or an actual fire, the extinguisher will automatically discharge and the temperature indicator will register the appropriate indicator causing the silver discs to turn black.
Aft Closet Fire Extinguisher

Some aircraft are equipped with AFT closet fire extinguishers, others are not. if so equipped, the following information will apply to your particular aircraft: Lab

Automatic discharge into aft closet requires Inflight Operational Occurrence Report and flight deck notification, if apparent use.

Location:

Aft closet ceiling
Check:

Needle in green band area
Protective Breathing Equipment (PBE)

For references throughout this manual, the protective breathing exqipment will be referred to as a PBE.

Use:

Don in circumstances in which dense smoke and/or fumes are present.
Requires Flightdeck Notification and Inflight Operational Occurrence Report when used. Most cabin fires are detected and extinguished by crew members without being impaired by smoke or fumes
Location:

Two secured in the forward overhead bin A/C left
One secured in the aft overhead bin A/C left.
Check:

Visually ensure vacuum-sealed silver pouch is present.
Operation:

Pull vacuum-sealed pouch from the container.
Open pouch and remove the hood.
Place hands in the rubber opening and stretch apart.
Place the PBE on head, rubber lining around the neck.
Lean forward, and pull straps forward.
Pull straps back to lock hood in place.
PBE Facts

The pulling and locking action with the straps activates and initiates the chemical generation of oxygen. The P.B.E. must be donned within 15 seconds and long hair tucked inside the P.B.E. The oxygen will last approximately 15 minutes. As the oxygen supply diminishes, the hood will collapse. Before removing the P.B.E. make sure you are clear and away from any source of fire.

Emergency Flashlights

Use:

Flashlights are not effective if the cabin is filled with dense smoke.
They are for emergency use only.
Requires Flightdeck Notification and Inflight Operation Occurrence Report when used.
Location:

Two secured to the bulkhead by the forward Flight Attendant jumpseat.
One or two secured to the bulkhead by the aft Flight Attendant jumpseat.
Check:

Red indicator light flashes every 8-10 seconds.
May have red or clear strap.
Operation:

Pull flashlight out of bracket.
Flashlights are activated automatically upon removal from their brackets.
The duration of the Emergency Flashlight is 4.5 hours.
Megaphone

Use:

In case of electrical power failure.
During and after an emergency evacuation.
During a bomb threat evacuation.
Requires flightdeck notification and Inflight Operation Occurrence Report when used.
Location:

One secured in the forward left overhead bin.
One secured in the aft left overhead bin.
Check:

Squeeze trigger and listen for audible “click”
Secured properly in the brackets.
Operation:

Press the button on the handle and speak normally.
The maximum range of the Megaphone is 50 feet with a duration of 30 minutes continual use.
Portable Oxygen Bottle (POB)

For references throughout this manual, portable oxygen bottles will be referred to as POBS.

Use:

For first aid.
Following a decompression.
Requires flightdeck notification and Inflight Operational Occurrence Report.
Location:

Two bottles secured in the forward right overhead bin
One bottle secured in the mid-cabin right overhead bin.
One bottle secured in the aft right overhead bin.
Check:

Pressure gauge needle registers 15OO or above.
Mask may be enclosed in plastic and is plugged into the LO outlet.
Secured properly in the brackets.
Operation:

Ensure that mask is plugged into proper outlet.
LO – Decompression.
HI – First Aid.
Turn knob counterclockwise fully.
Pinch plastic bag closest to mask to ensure flow of oxygen.
Place mask over nose and mouth.
No smoking for a three row radius.
Guidelines For Using a POB

SETTING PROVIDES USE FOR LASTS
HI 4 liters per min. First Aid 66 minutes
LO 2 liters per min Decompression 120 minutes
Remove plastic bag and tissue when present.
Place in customer seat and pad.
Fasten seat belt around both customer and POB.
POB may remain in seat for landing.
Do not let gauge go below 200.
When it is no longer required turn off.
Disconnect tubing from the bottle.
Secure properly in brackets.
Wrap tubing around the top of the POB.
*Any time a POB is used, the following should be reported to the Captain as well as recorded on the Inflight Operational Occurrence Report

location of POB used
gauge reading
length of use
First Aid Kits (FAK)

For references throughout this Manual, First Aid Kits will be referred to as FAKS.

Use:

When first aid items are not available in the Flight Attendant pouch.
Requires flightdeck notification and Inflight Operational Occurrence Report when used.
Location:

One secured in the forward right overhead bin.
One secured in the aft right overhead bin.
Check:

Leaded wire seal and/or tape seal is intact.
Secured properly with velcro tape.
Operation:

Use contents in accordance with First Aid procedures. Replenishment packs should be available at each station.
The flightdeck must verify the contents of a used kit. A broken seal is acceptable with flightdeck verification.
CPR Masks

Use:

CPR masks will be used when administering CPR or Rescue Breathing to adult, child or infant.
Requires flightdeck notification and inflight Operational Occurrence Report when used.
Location:

One secured in the forward right overhead bin.
One secured in the aft right overhead bin.
Check:

Check for presence.
Secured properly with velcro tape that secures FAK.
Operation:

Use in accordance with Rescue Breathing and CPR procedures.
Dispose of immediately after use.
Latex Gloves

Use:

Latex gloves will be used in a situation in which you may come in contact with bodily fluids (i.e., saliva, vomit, blood, urine, etc.).
Location:

One box secured in the forward right overhead bin.
One box secured in the aft right overhead bin.
Check:

Check for presence.
Secured properly with velcro tape that secures FAK.
Operation:

Latex gloves should be used when needed and removed by pulling completely forward, inside out over the hand.
Dispose of immediately after use.
Wash hands thoroughly with soap and water after use.
BioHazard Kit

Use:

For the clean-up of potentially harmful blood/body fluid spills.
Location:

One secured forward right overhead bin.
One secured in aft right overhead bin.
Check:

For presence
Emergency Medical Kit

Use:

To be used in a medical situation when the required items are not available in the First Aid Kit.
Only by a licensed Medical Doctor (MD) or a Doctor of Osteopathic Medicine (DO). Requires flightdeck notification and Inflight Operational Occurrence Report with attached Use of Airline Emergency Medical Kit Form
Location:

One is secured on the flightdeck.
Check:

Tape seal is intact and may be enclosed in plastic shrink wrap.
Secured properly with velcro tape.
Operation:

Check credentials of MD or DO.
Attending physician must fill out the Use of Airline Emergency Medical Kit form to be turned in with the inflight Operational Occurrence Report.
If the seal is broken and/or the kit is used but contents meet minimum requirements listed on the inside lid, the kit is acceptable. The contents must be verified by the MD or DO and reported to the Captain for final verification.

InFlight Medical Emergency Reports

Airlines will maintain records for a period of 24 months on each medical emergency occurring during flight time resulting in use of the emergency medical kit required under Appendix A, diversion of the aircraft, or death of a passenger or crew member. These records shall include a description of how the medical kit was used, by whom, and the outcome of the medical emergency. These records will be maintained by Airline Dispatch Center.

Airlines will submit these records, or a summary thereof, to the FAA Flight Standards District Office within 30 days after the end of each 12 month period during the 24 months specified in the preceding paragraph.

On Board Wheelchair

Responsibility:

The “A” Position Flight Attendant will check the EMK (Emergency Medical Kit). On-Board Wheelchair
Use:

To provide the disabled customer with a means of lav accessibility
Location:

One secured under the aft right row of seats.
Check:

Restraining straps are locked (when present).
Operation for use:

Place wheels on floor with footrest facing up.
Place foot in middle of footrest.
Pull up on seat back until chair clicks in place.
Lock red brake bar in down position.
Transfer customer using the “three-man assist”.
Place arm rest down and adjust back handles into position for pushing.
Secure customer with velcro straps.
Release brake and push.
Securing after use:

Lock red brake bar in down position.
Readjust back handles in secured position with arm rests in up position.
Transfer customer to seat using the “three-man assist” and secure velcro straps on wheelchair.
Foot on footrest..

Seat Belt Extensions, Oxygen Demo Masks and Demo Safety Information Card.

Use:

For customer safety briefing demonstrations during Emergency RA.
Seat Belt extension for customers.
Location:

In the forward or aft wind screen and forward or aft galley stowage compartment.
Check:

For presence of at least two.

CABIN EMERGENCY EQUIPMENT LOCATIONS

1. Flightdeck Key(l) Taped inside water shut-off valve
compartment, FWD galley.

2. Halon Fire Extinguisher(2) One secured FWD Overhead Bin A/C L
one secured AFT OHB A/C L

3. Portable Oxygen Bottles(4) Two secured FWD OHB A/C R one secured
mid cabin OHB A/C L one secured AFT OHB A/C R

4. H20 Fire Extinguisher(1) One secured FWD OHB A/C L

5. Protective Breathing Equip.(3) Two secured FWD OHB A/C L
one secured AFT OHB A/C L

6. FirstAid Kit(2) One secured FWD OHB A/C R
one secured AFT OHB A/C R

7. Emergency Flashlights(4) Two secured above FWD jump seat
two secured above AFT jump seat

8. CPR Mask(2) One secured FWD OHB A/C L one
secured AFT OHB A/C R

9. Box of Latex Gloves*(2) One box secured FWD OHB A/C R
one box secured AFT OHB A/C R

10 Emergency Medical Kit One secured on the flightdeck
(or in aft OHB A/C R)

11. On-Board Wheelchair One secured in the aft close
(or behind the last row of seats YC R)

12. Crew Life Vests(4) Each vest is located behind the seat
back of each jump seat (if applicable)

13. Door Slides(4) One mounted on each door exit

14. Customer Flotation Devices Seat bottom cushions or vests

15. Biohazard kit(2) One secured FWD OHB A/C R one
secured AFT OHB A/C R

16. PA Microphone(2) Within FA Control Panels, FWD and AFT

17. Emergency Light switch(1) Within FA Control Panels, AFT
*These boxes of gloves are in addition to the pair of latex gloves that are sealed within the FAK’s and are not to be considered as “no go” items

Escape Straps

Use:

The escape straps may be used for the pilots’ evacuation from the flightdeck through the sliding window.
Location:

Recessed in the ceiling above both the Captain’s and First Officer’s seat.
Halon

Location:

One secured to the bulkhead behind the first Officer.
Protective Breathing Equipment (PBE)

Location:

One secured to the Observer’s seat, First Officer side.
Fire Axe

Location:

One secured to the bulkhead in the flightdeck behind the captain. (To be used by flightdeck crew only.)
Gear Viewers

Nose Gear Viewer

A view port in the flightdeck floor that provides visual inspection of nose gear downlock components.
Main Gear Viewer

A view port located under the carpet in the aisle, three (3) windows aft of the overwing exit row.
Both nose gear and main gear viewer are the responsibility of the flightdeck. A Flight Attendant may be asked to pull up the carpet and prepare the main gear viewer for inspection by the flightdeck.
Emergency Lighting Systems

The emergency lighting system is designed to provide lighting when the aircraft power fails during an emergency.

The system consists of:

Stationary Emergency Signs

Location:

Over each cabin door and overwing exit – 300 series.
On the cabin ceiling in the forward, overwing and aft areas of the aircraft.
2 feet above floor level at each door and overwing window exit.
Operation:

Designed to come on automatically when aircraft power fails in an emergency.
May be activated by the emergency light switch on the aft Flight Attendant Control Panel.
Effective use 10 minutes.

Emergency Light Switch

Location:

Toggle switch under a red cover on the aft Flight Attendant Control Panel.
Operation:

Activate for evacuation only after the aircraft has come to a complete stop.
“B” Flight Attendant
Lift red cover.
Move toggle switch to “On” position.
Egress Lighting

Location:

There is a strip of lighting located in the aisle either aircraft left or aircraft right with white lights providing guidance to red lights. Red lights indicate doors to overwing window exits. Certain aircraft have red lights only at the overwing window exits.
Operation:

Designed to come on automatically when aircraft power fails during an emergency.
May be activated by the emergency light switch on the aft Flight Attendant Control Panel.
Effective length of time 10 minutes.
INFLIGHT EMERGENCIES

GENERAL

The most important function of each crew member is to provide the greatest amount of safety to their customers. Safety extends from the prevention and care of the most minor mishaps to the more serious emergency situations that might arise.
Only those who have a firm understanding and working knowledge of emergency and standard procedures will be able to handle each emergency situation successfully and with a calm, confident, authoritative attitude. Anytime a crew member is incapacitated, his/her duties are the responsibility of the remaining crew.
In that no two emergencies are exactly alike, the procedures given in this Manual are intended primarily as guidelines and in no way should restrict the use of the Flight Attendant’s own personal judgement and initiative. The procedures may be modified as you feel necessary.
When an irregular cabin situation occurs that is a safety hazard to the flight and/or customers follow the chain of command. The purpose of a “chain of command” is to determine who the decision makers are during both routine and emergency situation. The chain of command, in priority, is as follows:
*Captain
*First Officer
*”A” Flight Attendant
*”B” Flight Attendant
*”C” Flight Attendant
Notification of Captain

Four rings to the flight deck indicates a cabin emergency situation.
Captain will answer the interphone.
Give as complete an assessment of the situation as possible.
Continue to keep advised.
Inflight Operational Occurrence Report

Complete and turn in to a supervisor within 24 hours after the termination of that sequence.
Turn in immediately upon request from inflight management.
Give a factual accountant of the occurrence.
Press or News Media

Do not make any written or verbal statements to the press or news media without prior briefing or approval from a member of the airlines management.

TURBULENCE

Weather conditions can cause turbulence in the air which can affect the flight of the aircraft. These turbulent conditions vary in intensity and are classified as light, moderate, severe, or extreme.

Light Turbulence:

Is a condition during which occupants may be required to use seatbelts, but objects in the aircraft remain at rest.

Moderate Turbulence:

Is a condition during which occupants of the aircraft require seat belt and are occasionally thrown against the belt. Unsecured objects in the aircraft will be moved about.

Severe Turbulence:

May cause the aircraft to be momentarily out of control. Occupants are thrown violently against the seat belts and back into their seats. Unsecured objects in the aircraft will be tossed about.

Extreme Turbulence:

Is rarely encountered. When it occurs, the aircraft is violently tossed about and is extremely difficult to control. Structural damage may result.

Procedures to Follow During Turbulence

Unanticipated

When other than light turbulence is encountered unexpectedly:

Immediately take the nearest seat or jump seat and fasten seat belt and shoulder harness if on jump seat.
Direct customers to fasten seat belts.
Do not take time to secure galleys.
Remain seated until notified by the flight deck
Check customers and cabin upon verification from flight deck.
If , in your opinion, a lengthy time has passed without turbulence, and you have received no instructions from the flight deck, you may use the interphone if on a jump seat, and request information.
Anticipated

When notified by the Captain that turbulence is anticipated:

Coordinate with flight deck a PA announcement advising customers of the situation and to fasten their seat belts securely.
Visually check customers to be sure their seat belts are fastened.
Secure all loose items in the cabin and galley.
Take your Flight Attendant jump seat and fasten seat belt and shoulder harness.
Remain seated until notified by the flight deck.
Check customers and cabin upon notification from flight deck,
If , in your opinion, a lengthy time has passed without turbulence, and you have received no instructions from the flightdeck, you may use the interphone if on a jump seat, and request information.
UNUSUAL SOUNDS OR SIGHTINGS

Report any unusual sounds that you notice or your customers report (ie. anything out of the ordinary, thumping, hissing, etc.) to the flight deck.
Report any unusual sightings that you notice or your customers report (i.e. oil, ice on wings, etc) to the flight deck.
SLOW AIR LEAKS

Report any air leaks to the flight deck.
If flight deck advises, reseat customers away from the air leak.
If the air leak is from an exit that is next to the Flight Attendant jump seat, the Flight Attendant should sit in a customer seat for landing. Select a customer seat that will allow you to reach the exit before any customer can do so.
Do not place any articles in the source of the leak.
Hypoxic symptoms may be experienced.
A decompression of the cabin may result.
EMERGENCY DECOMPRESSION

Emergency decompression is a rapid loss in cabin pressure. It is unlikely that an involuntary loss of pressurization will occur, however, a decompression may follow some failure of the fuselage such as cracked window panes, malfunction to the aircraft pressurization system, window or door pressure leak or structural damage to the fuselage.

Physical Changes to the Cabin Environment and Customers

Explosive noise followed by a rapid movement of cabin air toward the hole.
Rush of air will carry with it paper, loose clothing, dirt and other light objects lying in its path.
Sudden decrease in cabin air temperature.
Fogging due to moisture condensation in the expanding cabin atmosphere.
Refer to First Aid section for hypoxia symptoms
Physiological Symptoms of a Decompression

Headache
Respiratory changes and difficulties
Excessive Sleepiness
Light headed or dizzy sensations
Blue coloring of skin, lips, fingernails
Indifference and a feeling of well-being
Fatigue
Deterioration of the senses
Personality changes
Unconsciousness
Flight deck Warning System

The warning horn in the flight deck sounds when the cabin altitude reaches 10,000 feet.
The “Fasten Seat Belt”, “No Smoking”, and lavatory “Return to Seat” signs will be turned on by the flight deck.
The oxygen masks from the oxygen compartments throughout the aircraft will drop automatically when the cabin altitude reaches 14,000 feet.
Flight Attendants should follow Emergency Decompression Procedures.
Procedures to Follow During an Emergency Decompression

All Flight Attendants should immediately take oxygen from the nearest 02 mask and secure themselves.
While proceeding to the nearest available mask, give commands “USE OXYGEN MASK”, “NO SMOKING”, “FASTEN SEAT BELT”
Remain seated until advised by the captain that oxygen is no longer required. Turn cabin lights to bright.
Check and assist passengers.
Administer First Aid Oxygen as required
Do not repack aircraft oxygen masks after the masks have dropped. Oxygen masks must be repacked by qualified personnel
Customers should place the mask over their nose and mouth and breathe normally. They should continue wearing the mask until advised by the crew.
Once oxygen from the cabin emergency system is no longer required, customers requiring additional oxygen will be administered first aid from a POB.
Any time the 02 masks deploy, maintenance must repack them
NOTE: Generation of the individual chemical units may cause a “burning” odor which may be easily mistaken for odors from a fire. In addition, the chemical canisters can become very hot. Caution should be taken to avoid touching any chemical generator.

FIRE PREVENTION AWARENESS

Awareness is the Flight Attendant’s most valuable tool for preventing inflight fires. All articles that may contribute to the cause of a fire, such as matches, must be properly stowed so as to lessen the risk of unintentional ignition.

On designated flights where smoking is permitted, (i.e. charter flights) the Flight Attendant must:

Be aware of customers smoking in the aisles
Be alert to customers entering lavatories with cigarettes.
Watch for customers failing asleep while smoking.
When reporting any indications of a potential problem, clearly define the area of the smoke origin, density and odor. Give as much information as possible.

NOTE: A common occurrence on landing is condensation from the air vents. Because this may look like smoke to the customers, an explanation may be required.

Classification of Fires

Class A: Wood, paper, fabric.

Use H20 fire extinguisher or Halon fire extinguisher – May use water or other liquids for small fire.
Class B: Gas, oil, other flammable liquids.

Use Halon fire extinguisher-NEVER use H20, it will tend to spread the burning fuel or oil.
Class C: Electrical

Shut off the current if possible, such as by pulling the appropriate galley circuit breakers for a galley fire. – Use Halon fire extinguisher.
NEVER use H20 as it will conduct electricity.
General Cabin Smoke/Fire Fighting Procedures
Report any uncertain cabin smoke to the flight deck immediately.
Attempt to locate source of smoke. A PBE may be useful.
If fire is present, classify fire.
Fight the fire with the nearest appropriate fire extingusher and remove electrical galley power as applicable.
Have additional fire fighting equipment available.
Another Flight Attendant should simultaneously notify the Captain, (4 rings) and maintain communication throughout the incident.
Inspect area thoroughly to ensure extinguishment. A H20 extinguisher or other liquids may be used on a class “A” fire
If the fire is not immediately extinguished, circumstances permitting, remove all POBS from the vicinity of the fire
Advise customers to stay seated unless it is necessary to move some customers away from smoke, fumes or flames.
Instruct customers to breathe through clothing or wet paper towels brought up around the face.
A customer requiring oxygen due to smoke inhalation should be reseated away from the fire-affected area.
Galley Smoke/Fires

Any time a galley circuit breaker pops, it should be reset only once. The Captain must be notified.
If smoke or fire is evident, the Flight Attendant should first attempt to shut off electrical power from the galley by pulling the circuit breaker on the galley wall.
If the galley master circuit breaker cannot be pulled due to smoke or fire, request that the Captain remove galley electrical power, specify galley.
Whenever fighting galley fires, always use the Halon fire extinguisher.
Do not return galley power after any incident involving circuit breakers, without checking with the Captain first.
Smoke Detectors

Installed in each lavatory is a household type smoke detector designed to detect lavatory fire. The concentrated particles contained in dense smoke, hair spray or lavatory deodorizer spray may activate the alarm. The alarm will sound until the smoke or fumes have cleared or until the flight deck crew deactivates the appropriate circuit breaker. The Flight Attendant is not to deactivate the smoke detector. Always advise the Captain when the smoke detector activates, even if it is a “false alarm” and always ensure that no possible hazard exists before resuming cabin duties.
NOTE: Cigarette smoke will not always activate the alarm.
Smoke Detector Alarm Procedures/Lavatory Fires
If the lavatory smoke detector is activated, the Flight Attendant will:
Check the lavatory for occupancy by knocking on the door and announcing, “Flight Attendant” – I have to enter.
Feel the lavatory door with the back of the hand at different heights to estimate the intensity of a possible fire.

IF THE DOOR is COOL:
If customer does not open door, pause, then open door cautiously.
If it is suspected that a customer has been smoking, follow the appropriate procedures as stated in the Customer Care section.
Check for presence of smoke and/or fire (a PBE may be useful).
In the trash can
Under the sink
All accessible compartments
Use fire fighting procedures as necessary.
Alert the Captain and advise of the status.

IF THE DOOR IS MODERATELY HOT:
Open door cautiously (a PBE may be useful).
Extinguish contents of Halon into the lavatory, low to the floor
Alert the Captain and advise of the status.

IF DOOR IS VERY HOT, OR FIRE IS OUT OF CONTROL:
Keep lavatory door shut.
Advise Captain immediately.
Surround door and jump seat area with wet blankets.
NOTE: Flight Attendants and customers may need to be reseated. Flight Attendants will need to occupy a customer seat allowing closest accessibility to an exit.
Seat Fires

Kick the seat back forward, when possible, to help inhibit the flame height.
Use the Halon extinguisher.
Follow with the H2O extinguisher to saturate.
Flash Fire

A flash fire may occur when fuel enters the aircraft through the right wing. The overwing window exits, especially aircraft right, will probably be unavailable and should be blocked off immediately. Remember when referring to an engine fire, engine #1 is aircraft left and engine #2 is aircraft right. In the event of an emergency such as a flash fire, common sense and good judgement will determine the necessary procedures to follow.
The “A” Position Flight Attendant will start deplaning customers immediately through the forward entry door.
The “B” and “C” Flight Attendants are to evaluate the situation and go to their assigned emergency exits if necessary. If exit is usable, proceed with evacuation of customers as quickly as possible.
Escape slides are disarmed at this time and MUST be armed if they are to be used.
Fluorescent Light Ballast Fires

Most flourescent light fires will be self extinguishing as they are caused by a burning of the gas inside the bulb cavity. Once the gas is “burned off”, the fire risk is no longer present.
Notify the Captain.
Turn lights to “OFF.”
Use a Halon fire extinguisher if necessary.
APU Torching

Torching is a burst of flames expelled from the aircraft’s auxiliary power unit (APU). The occurrence is very similar to an automobile backfire. You will not see torching if it occurs on the 737 because the APU is at the tail of the aircraft. However, should you or one of your customers see a temporary burst of flames on another aircraft, you will be able to explain the occurrence and reassure them that everything is all right

Flight Attendant JUMP SEATS AND EXIT RESPONSIBILITIES

Each Flight Attendant is assigned a specific jump seat position and responsibility so that, in the event of an emergency evacuation, the Flight Attendant can quickly evacuate customers.

Flight Attendant JUMP SEAT ASSIGNMENTS

POSITION JUMP SEAT ASSIGNMENT
A Forward jump seat door side
B Aft jump seat door side
C Aft jump seat aisle side
D Forward jump seat aisle side
Flight Attendant BRACING POSITIONS

All Flight Attendants will assume the appropriate bracing position for every takeoff and landing.

Forward Jump seat

Shoulder harness and seat belt securely fastened with seat belt tight and low across hips. Buckle in center of lap.
Feet flat on the floor, out from under jump seat.
Head resting against seat back.
Sit on hands, palms up.
Aft Jump Seat

Shoulder harness and seat belt securely fastened with seat belt tight and low across hips. Buckle in center of lap.
Feet Flat on the floor, out from under jump seat.
Chin resting on chest.
Sit on hands, palms up
Inoperative Jump seat

If a jump seat becomes inoperative during flight, a Flight Attendant must sit in a customer seat closest to the assigned exit.

Flight Attendant EXIT RESPONSIBILITIES

POSITION PRIMARY EXIT SECONDARY EXIT
A Forward entry (and service*) door Overwing window exit
B Aft entry door Overwing window exit
C Aft service door Overwing window exit
D Forward service door Overwing window exit
* Unless a “D” Position Flight Attendant is onboard

Secondary Exits

The overwing window exits are listed as secondary exits; however, Flight Attendants must use good judgement and common sense in moving to another exit if their primary exit is blocked. Conditions inside and outside the aircraft must be assessed and will best guide the Flight Attendant on what action to take. Conditions such as smoke, fire or obstructions may make an exit unusable. This may require that the Flight Attendant or a customer selected by the Flight Attendant block that exit. The Flight Attendant should evaluate their personal risk and use the first available exit as a secondary escape route if conditions dictate.

To Block an Exit

Cross arms in front of chest.
Shout “EXIT BLOCKED”
Shout “TURN AROUND” or use appropriate direction.

COMMANDS

Brace Commands

Planned
Captain will give Brace Command – “Brace, Brace, Brace” over the P.A. one minute prior to landing. All Flight Attendants will follow the Captain’s brace command with: “Heads down!” — “Stay Down!” repeated continuously until further instructions.
Unplanned:
Flight Attendant will shout the Brace Command-“Heads Down” “Stay Down”- at the time it is apparent there is a definite problem.
Evacuation Commands

The Captain will give the command-“Evacuate” or “Remain Seated”, Flight Attendants should not initiate an evacuation unless the flight deck is incapacitated or conditions dictate.
Captain Gives Command, “Remain Seated”
The “A” Position Flight Attendant will:
Remain seated until further instructions from the flight deck.
If further instructions do not follow in a reasonable amount of time, ring the flight deck twice and coordinate with flight deck.
Captain Gives Command, “Evacuate”
All Flight Attendants will:
Shout continuous commands during evacuation.
Flight Attendant Commands:
“Open your seat belt”
“Come this way”
“This way out!”
“Leave everything!”
“Jump” – (door exits).
“Step out” – (window exits).
Smoke Filled Cabin
Add to your commands: Water Evacuation
Add to your commands:
“Cover your nose and mouths” “Remove seat bottom cushions”
“Get below the smoke” “Hold on to the straps!”

Once evacuation has begun it may be necessary to instruct customers to:

“Move away from the aircraft!”
“Stay together in a group”
“No Smoking!”

PLANNED EMERGENCIES

A Planned Emergency is one in which the flightdeck has prior warning of potential problems and can coordinate a plan of action with the Flight Attendants. This situation allows the Flight Attendants time to prepare the cabin and enlist the assistance of customers for an evacuation. Flight Attendants will follow procedures on the Planned Emergency Checklist.

PLANNED EMERGENCY CHECKLIST

Four (4) rings from the flight deck any Flight Attendant in the vicinity of an interphone picks up to check with Captain for the following information:

T.E.S.T.

– T Type of Emergency
– E Exits to be used in the event of evacuation
– S Signal to be given by the flight deck crew to brace customers
– T Time (amount of ) to prepare cabin
If the Captain determines that less than 10 minutes will pass before landing, he/she will direct the Flight Attendants to modify cabin preparation. (T.E.S.T. briefing will be given if Captain determines that sufficient time is available)
“B” and “C” Position secure galleys (power off)
Check slides and exits.
Obtain Planned Emergency Checklist or refer to this section of this manual. “A” Position briefs “B” and “C” positions on:
Situation.
Reseating of customers.
Coordinating time on watches.
Ensure “B” and “C” are referring to this section of manual.
“A” Position:

Reads Planned Emergency P.A. (Lights full bright)
Brace announcement.
Final walk through.
Dim lights (Night flight).
Notifies Captain: “Cabin is prepared”,
Seat Belt Sign “On” indicating descent through approximately 18,000 feet:
“A” “B” and “C” – Assume brace position on jump seat
30 second review.
One minute prior to landing, Captain gives the command, “Brace, Brace, Brace”.
Planned Emergency P.A.

“Ladies and gentlemen, the Captain has informed me that we need to prepare the cabin for a possible emergency landing. We have (approximate time) to prepare the cabin for landing, so your undivided attention is very important.”
“Please locate the exits closest to you.”
“There are four exit doors – two in the forward cabin and two in the aft cabin. Each door is equipped with an evacuation slide which can be detached for flotation. If circumstances require you to open a door immediately pull the red inflation handle located at the base of the door to ensure proper slide inflation.”
“ln addition, there are two window exits located over the wings.
“Each exit is clearly marked with a sign overhead. If needed a lighting system along the aisle will direct you to all exits.”
“lf you are closest to a door there will be an evacuation slide. Cross your arms and jump into it. If you are closest to an overwing window exit, step out through the exit, and slide off the wing to the ground. Should your exit be blocked with smoke, fire or any obstruction, do not attempt to open or use that exit, but proceed to the nearest usable exit. Flight Attendants will be directing the evacuation.”
“At this time, remove all sharp objects from your person and place them in a sickness bag. Also, place any remaining cups, cans or glasses in a sickness bag. Place the bag in your seat back pocket. If you are seated in a lounge area at the overwing exit, hand the sickness bag to a Flight Attendant, who will place it in an overhead bin. “Please check to make sure your seat belts are securely fastened, tight and low across hips, your seat backs and tray tables are upright and locked, that all carry on luggage is stowed completely under the seat in front of you.”
“Please follow the Flight Attendants now while they instruct you on brace positions. Those of you having special needs will be individually briefed by a Flight Attendant. All other adults, place feet flat on the floor, place your head face down in lap and wrap your arms underneath your knees. If you are unable to assume this position, cross your wrists and place them on the seat back in front of you. Rest your forehead on the seat back. Children should lean forward, feet flat on the floor, place head face down in lap and wrap their arms underneath knees. If you are seated in rear facing seats at the overwing exit, place your feet flat on the floor, sit straight up with your head and back flush to the seat and place your hands under your thighs.”
“Ladies and Gentlemen, approximately one minute prior to landing, the Captain will give the command, “Brace, Brace, Braces”. At that time assume your brace positions, remain in your brace position until the aircraft comes to a complete stop and you hear ‘evacuate’ or ‘open your seat belts’. Otherwise, remain seated until further instructions are given.” “Should we have to evacuate, move to your closest exit, leave all belongings at your seat. Once off the aircraft, assemble in a group, away from the aircraft, no smoking.”
“Flight Attendants will be available to assist and take a head count. Please recheck to make sure your seat belts are securely fastened tight and low across the hips.”
“At this time, please locate the Safety Information Card. We ask that you look over the card and we will be back with you in a few minutes.”
“We need volunteers to assist us in the event of an evacuation. Please raise your hand if you can assist.”
(Select, Brief, Reseat as necessary-Able Bodied Assistant (ABA) briefing instructions are located on back of card)

ABA Briefing Instructions

Forward Door Exits

Select six ABAs – 3 for each door (reseat only if people closest to exits are unable or unwilling to assist).
Instruct ABAs to stay in brace position until:
Aircraft comes to a complete stop and/or
They hear “Evacuate” or “Open Seat Belts”
Instruct #1 ABAs (sitting in aisle seat) to come to assigned exit.
Instruct #2 and #3 ABAs to-“HOLD PEOPLE BACK”
Flight Attendants Opens Exits
Captain will give one of the following commands:
“Evacuate” or “Remain Seated”
“B” position Flight Attendant turns on emergency light switches when the aircraft comes to a complete stop.
Assess conditions inside and outside the aircraft.
Open exits.
Evacuate passengers– Shout commands.
After checking that all passengers and crew have evacuated the aircraft, time and circumstances permitting, retrieve emergency equipment.
Once off aircraft, Flight Attendants will take a customer and crew count.
Instruct ABAs on where to go and how to assist people.
#1 and #2 ABAs go down slide-hold slide-help people off slide.
#3 ABAs go down slide, stand in front of it and tell people to move away from aircraft, stay together in a group-no smoking.
Flight Attendant Incapacitated

“B” Position Flight Attendant turns on emergency light switch when aircraft come to complete stop.
Instruct #1 ABAs to:
Move Flight Attendant(s) off the jump seat (#2 and #3 ABAs hold people back). Face assigned door
Assess conditions inside and outside aircraft.
Presence of smoke, fire or obstruction – DO NOT OPEN – cross arms and shout “EXIT BLOCKED -TURN AROUND”
Conditions clear-OPEN EXIT.
Place one hand on door-assist handle and other hand on door handle.
Rotate handle in direction of arrow. Door swings in and then out.
Push door open completely against aircraft.
Hold inside assist handle and pull red inflation handle
Tell people to”Come this way”, “Cross your arms”, “Jump”
Conditions become life threatening, exit aircraft.
Instruct #2 ABAs to slide down slide.
Instruct #3 ABAs to take injured Flight Attendant down slide and move off to side (#2 will assist).
#2 and #3 ABAs will stand at bottom of slide-help people off slide
#3 ABAs tell people to move away from aircraft-stay together in a group-no smoking.
Ask if there are any questions-time permitting, ABAs repeat duties.
Aft Door Exits

Select six ABAs-3 for each door(reseat only if people closest to exits are unable or unwilling to assist).
Instruct ABAs to stay in brace position until:
Aircraft comes to a complete stop and/or
Hear “Evacuate” or “Open Seat Belts”
Instruct #1 ABAs (sitting in aisle seat) to come to assigned exit.
Instruct #2 and #3 ABAs to “HOLD PEOPLE BACK”
Aft Entry Door:

“B” Flight Attendant will:
Be assigned the aft entry door
Brief ABAs for aft entry door using the same instructions as for the forward door exits above.
Aft Galley Door:

#1 ABA opens door
Refer to above door operation.
Instruct #2 and #3 ABAs on where to go and how to assist.
#2 and #3 ABAs go down slide, hold slide, and help people off slide.
#3 ABAs tell people to move away from aircraft, stay together in a group, no smoking.
Window Exit

Check that customers sitting at overwing exit are still willing to assist with evacuation; reseat if necessary.
Remind ABAs that a Flight Attendant will not be at window exit to help.
Instruct ABAs to stay in brace position until:
Aircraft comes to a complete stop and they hear, “Evacuate” or “Open Seat Belts”
Overwing Window Exit

Instruct #1 ABA (window seat)
Face aft.
Assess conditions inside and outside aircraft.
Presence of smoke, fire, or obstruction-DO NOT OPEN-cross arms and shout, “EXIT BLOCKED – TURN AROUND.”
Conditions clear-OPEN EXIT.
Remove plastic cover when present.
Place aisle hand palm-down in the top hand hold.
Place other hand palm-up in the bottom hand hold.
Pull down on top hand hold/handle to remove window.
Stow window on seats or throw outside aircraft away from exit.
Step out on wing and assist passengers.
Instruct #2 ABAs:
“HOLD PEOPLE BACK” until exit is open, EXIT NEXT.
Slide off wing (low side) and assist people.
Tell people to move away from the aircraft, stay together in a group, and no smoking.
Instruct #3 ABAs:
Climb on seat in which you were seated and shout, “STAY BACK” until exit is open.
Tell customers to “COME THIS WAY – STEP OUT”
If conditions become life-threatentng-EXIT AIRCRAFT.
Ask if there are any questions, time permitting. ABAs repeat duties.
For aircraft with Aft Facing overwing seats:

Instruct #4, 5, and 6 ABAs
Hold people back until exit is open, exit next
Slide off wing (low side) and assist people
Tell people to move away from the aircraft, stay together in a group and no smoking.
REMEMBER:

ABLE-BODIED ASSISTANTS (ABAs)
“A” Flight Attendant briefs six (6) ABAs. Three (3) for forward entry door, and three (3) for forward galley door.
“B” Flight Attendant briefs six(6) ABAs. Three (3) for aft entry door, and three (3) for aft galley door. “C” Flight Attendant briefs six (6) ABAs.
Three (3) for each overwing window exit.

CUSTOMER BRACING POSITIONS

Standard Brace Position-Adult and Child

Seat belt securely fastened.
Lean forward with feet flat on floor.
Place head face down in lap.
Wrap arms under knees.
Over Wing Aft Facing Seat Standard Brace Position-Adult and Child Seat belt securely fastened.

Sit straight up.
Head and back flush to seat.
Hands placed under thighs.
Alternate Brace Position-Adult
Seat belt securely fastened
Feet flat on floor.
Cross your wrists and place them on the seat back in front of you.
Rest your forehead on the seat back.
Customer with Small Child

Seat belt securely fastened.
Lean forward with feet flat on floor.
Wrap one arm under knee and place one arm over child.
or
Place one arm on seat back in front of you, forehead resting on seat back and one arm over child (lounge area).
Child assumes forward facing seat bracing position.
Customer with infant

If a car seat is available, instruct customer to leave infant properly secured in car seat. Advise customer to remove child from car seat when evacuating.

If a seat is available, an infant can be secured in a customer seat by themselves by padding with a pillow. If no customer seat is available, the child should be held in lap and customer should assume bracing position for appropriate seat. Seat belt should be fastened around adult only.

UNPLANNED EMERGENCIES

The majority of all emergencies happen on takeoff or landing, with no prior warning. Flight Attendants have no time to coordinate a course of action with the Captain and must be prepared to react on their own.

Flight Attendants must follow emergency procedures below using the skills acquired in training, and good judgement.

UNPLANNED EMERGENCY EVACUATION PROCEDURES

All Flight Attendants Should:

SHOUT – “HEADS DOWN – STAY DOWN!” This is to get the customer’s head down.
Continue shouting until the aircraft has come to a complete stop. There may be two impacts.
Stay in brace position until aircraft comes to a complete stop, the Captain will initiate an evacuation or direct the Flight Attendants to remain seated.
If called upon to evacuate, each Flight Attendant should proceed to his her primary exit and assess outside conditions.
If safe, open primary exit when shouting commands.
If unsafe, block exit and proceed to secondary exit assignment. If proceeding to an overwing exit, ensure that your jump seat partner (if applicable) is informed of your intention.
Continue evacuation using commands previously identified.
In Addition, “A” Flight Attendant Will:
Open the fwd entry door (conditions permitting), then place an ABA at that door to evacuate customers. The “A” position Flight Attendant then opens the fwd galley door (conditions permitting) and conducts the evacuation from that door.
In Addition, “B” Flight Attendant Will:
Turn on the EMERGENCY LIGHT SWITCH when the aircraft comes to a complete stop.
Unplanned Water Ditching

Primary Exit
Proceed to primary exit and assess outside conditions.
If safe, open exit and inflate slide. Instruct two passengers to grab seat cushions, jump into the water and move to the end of the slide. Position two ABAS to hold people back as Flight Attendant detaches the slide from the aircraft. Turn slide over.
Instruct the remaining passengers to leave everything, grab seat cushions, and come towards the exit.
Flight Attendant Commands

“Open your seat belts”
“Remove seat bottom cushions.”
“Hold onto the straps.”
“Come this way!”
“This way out!”
“Leave everything!”
“jump” (door exits only)
Overwing Exit

If it becomes necessary to use a secondary window exit, block your primary exit before proceeding down the aisle. If safe, open the window exit after assessment.
Tell ABA to grab his/her seat cushion. Instruct ABA to attach the escape tape to the wing. Help people out and send them off the FWD edge of the wing.
Add “Step out” to evacuation commands.
Post Evacuation Procedures

“A” and “B” Flight Attendants should obtain a first aid kit.
All Flight Attendants should obtain a flashlight.
Assist ground personnel as directed.
Obtain customer count
Enforce no smoking
Administer first aid
Assemble customers 100 yards upwind (if applicable)
Unwarranted Evacuation

If a customer attempts (on their own initiative) to open an exit to evacuate the aircraft, the Flight Attendant should:
Ascertain that there is no reason to evacuate (i.e., APU torching).
Shout the command “STOP”, use the P.A. if immediately accessible.
Notify the flight deck and other crew members immediately.
Calm and reassure customers.
DUTIES OF THE CAPTAIN AND FIRST OFFICER IN AN EVACUATION

F.A.R. 91.3 Responsibility and Authority of the Pilot in Command.
The pilot in command of an aircraft is directly responsible for, and is the final authority as to, the operation of that aircraft. In an emergency requiring immediate action, the pilot in command may deviate from any rule to the extent required to meet that emergency. Each pilot in command who deviates from a rule shall, upon the request of the Administrator, send a written report of that deviation to the Administrator.
The following information is taken from the pilot’s Operations Manual. The information is to insure better crew coordination during an evacuation.
Evacuation will be initiated by the Captain. After landing, direct Flight Attendants to evacuate or remain seated, use the P.A. system for this command. CAPTAIN WILL ISSUE COMMAND “EVACUATE”. The evacuation may be initiated by the Flight Attendant only after he/she has ascertained the flight crew is incapacitated.

Under the following guidelines, the pilot will take whatever actions are necessary to insure all usable exits are opened, and to get customers out of and away from the aircraft as quickly as possible.

Captain

Exercise overall command in the cabin.
Assist the Flight Attendants and customers as necessary.
He will then assume command outside the aircraft.
First Officer

Leave the aircraft as quickly as possible, preferably through one of the forward doors.
Direct and coordinate evacuation from all available exits by circling the exterior and enlisting the aid of able-bodied assistants.
Direct customers away from the aircraft.
TYPES OF EMERGENCY LANDINGS

The attitude of the aircraft and conditions both inside and outside the aircraft must be assessed and will dictate whether an exit is usable.

Belly Landing

All landing gear up.
Two impacts, first when tail hits ground which is minor, then a second impact as nose or forward portion of aircraft hits ground causing the impact.
Position of aircraft.
All exits are close to ground.
Slides may not be necessary.
Nose Gear UP Landing

Nose wheel up and main gear is down.
Nose low
Tail high
Direct customers off the leading edge of the wing as opposed to the trailing edge.
Main Gear UP Landing

Main gear up and nose gear is down.
Nose high
Tail low
Extreme fire hazard due to fuel in wings.
Will probably avoid overwing window exits.
One Main Gear Up Landing

Nose and one main gear down and one main gear up. One side of aircraft will be high. Extreme fire hazard exists.
Will probably avoid overwing window exit that is low, and possibly entire low side.
Brake Fire

Use any exits on side opposite fire and advise customers to stay clear of burning brake and wheel.

Aborted Take-off

A takeoff that is discontinued prior to reaching takeoff speed. Possible causes blown engine or traffic.
Remain seated and wait for instructions from the Captain.
THIRTY SECOND REVIEW

To ensure the highest degree of safety, prior to every takeoff and landing, Flight Attendants must:

Assume their brace position on their jump seat.
Observe sterile flight deck.
Do a silent “30 Second Review” of the following:
What is the customer count?
Am I in my brace position?
Operation of assigned exit?
Exit blocked?
Evacuation commands

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