Cruise Level Procedures for Flight Attendants

INTRODUCTION

Each day, the Flight Attendant faces the many challenges of crewing an environment that makes our customers feel welcome and comfortable during their flights, while maintaining a safe and secure atmosphere for their travel. Because Inflight Careers Flight Attendants are committed to our customers “comfort and safety,” he/she must possess a diverse combination of skills, talent and knowledge.

In accordance with FAR 121.391, Inflight Careers Airlines provides a three (3) Flight Attendant Cabin Crew on all Boeing 737 aircraft The Flight Attendant positions are referred to as “A”, “B”, “C”. While each Flight Attendant has specific duties, it is the “A” Position Flight Attendant who is ultimately responsible for ensuring quality inflight service and for completing all administrative details assigned. This Includes such duties as crew communication and coordination, customer announcements, assurance of cabin safety procedures, and communication with Scheduling as necessary.

To comply with Flight Attendant duty and rest requirements, Inflight Careers may schedule an additional Flight Attendant to fly the “D” Position. The purpose of this chapter is to provide a set of guidelines consistent with FAA regulations and company policy for reroute procedures. In conjunction with these guidelines, each Flight Attendant should be able to make sound decisions regarding Safety, Customer Service, and Scheduled Operations.

ITEMS REQUIRED FOR YOUR FLIGHT

In accordance with the FAA and company policy, It is necessary that all Flight Attendants ensure that prior to leaving home for their trip…

They are in complete regulation uniform
They have an updated Flight Attendant Manual
They have their company I.D.
They have a working flashlight
Airport ID
CHECK-IN PROCEDURES

Find the Captain and introduce yourself to all of the crewmembers. Remain In the check-in area.
Check your mailbox for company correspondence (i.e. Revisions, Bullet’s) or supervisor memos.
1 hour prior to departure, check in with crew members. Each base has permanent placement for latest Manual Revisions/Bulletins. It is each Flight Attendant’s responsibility to ensure the updating of their Manual.

Read Briefing Book as required prior to each sequence flown to update yourself on all memos regarding policy and/or procedures.

Check-in with a supervisor when requested and present the following:

Your updated Flight Attendant Manual
Working flashlight
Company I.D.
A supervisor may check your personal appearance to ensure it meets the grooming standards.

Introduce yourself to the other Flight Attendants on your sequence. The “A” Position Flight Attendant will ensure a preflight briefing takes place. The preflight briefing should include:

Remind “B,” “C,” and “D” Flight Attendants to check the status of their manuals to ensure they are up to date.
Review any special inflight service procedures and pertinent information regarding sequence. This information may be found in your Briefing Book or mailbox.
GATE PROCEDURES

At your field or base, be on the aircraft or at the gate third (30) minutes prior to departure.
Keep abreast of the changes pertaining to your flight (i.e. delays, gate changes, cancellations).
Remain accessible to scheduling In the event of a schedule change.
Enter the jetway as a group to avoid interrupting the ASA’S duties.
Ensure jetway door closes completely after entering.
Flight Attendants are permitted to leave their luggage unattended in a jetway provided the jetway door is closed and locked. If a jetway door is open/unlocked due to boarding or deplaning, at least one Flight Attendant must remain with the luggage.
Coordinate with your crew on hotel “lobby” time with consideration of travel time from hotel to gate.
PREFLIGHT DUTIES

UPON BOARDING THE AIRCRAFT

ALL FLIGHT ATTENDANTS

Time permitting, introduce yourself to the flightdeck crew.

Stow your luggage in one of the following places:

Forward overhead bin (“A” Position only)
Aft overhead bin
Aft galley stowage compartment
Under the last row of seats
Check overall cabin appearance/cleanliness.
Seat belts crossed
Seatback pockets free of trash

Each seatback pocket/literature pocket should contain:

Safety Information Card
Inflight Magazine
Airsick bag

Tray tables clean and upright
Seatbacks upright
Overhead bins opened
Air vents opened
Adjust cabin appearance/cleanliness if needed.
Perform Cabin Security Check.
“A” POSITION

Coordinate with Captain and Airport Services Agent to determine pertinent customer and flight information.
Brief “B” and “C” Flight Attendants on any pertinent customer or flight information. Set entry and cabin lights to full bright for boarding.
Pre-flight check EMK and PA system.
Check forward galley for supplies:

Serving tray
Drink order pads
Beverages
Beginning inventory of Liquor and Beer Kit
Peanuts and Other Snacks
Nothing stowed in area marked “No Stowage”
Check operation of coffee pot and that it is empty.
Secure Forward galley.

Securing the Galley consists of:

All doors, cabinets, and kits closed and latched. Coffee pots latched.
Absolutely nothing left unsecured on the floor or blocking access to entry or galley doors.
Check forward lavatory for cleanliness, supplies, and fire threats.

Paper Towels
Toilet paper
Kleenex
Soap
Ensure FWD lav spring loaded trash flap is operative.
Check the forward jumpseat, seat belts and shoulder harnesses for proper operation. If the jumpseat does not automatically retract, notify Captain.
Coordinate with “B” and “C” Flight Attendants regarding any missing supplies, equipment, or cabin discrepancies and advise the Captain and/or Airport Services Agent.
Communicate any cabin discrepancies found to the captain.
“B” POSITION

Check aft galley for supplies:

Two serving trays
Drink order pads
Beverages
Beginning inventory of liquor, beer and wine kits
Peanuts
Snacks (when applicable)
Nothing stowed in area marked “No Stowage”
Check operation of coffee pots and that they are empty.
All doors, cabinets, and kits closed and latched.
Coffee pots latched.
Absolutely nothing left unsecured on the floor or blocking access to entry or galley doors
Check water quantity using water gauge.
Check aft lavatory for cleanliness, supplies, and fire threats.
Paper Towels
Toilet paper
Kleenex
Soap
Ensure AFT lav spring loaded trash flaps are operative.
Check aft equipment
Contents of Flight Attendant Pouch
BioHazard Kit
Check the aft jumpseat, seat belts and shoulder harnesses for proper operation. If the jumpseat does not automatically retract, notify Captain.
Inform “A” Flight Attendant of any supplies missing or cabin discrepancies.
Pre-flight check emergency light switch.
“C” POSITION

Checks all cabin equipment included on the Cabin Equipment Checklist and reports to “A” position Flight Attendant/captain, all equipment is okay or any discrepancies so the Captain can take appropriate action.

Aircraft with Aft Facing seats at the overwing:

Ensure that the only items in the overwing holder is the Safety Information card. Stowage of sickness bags, magazines and promotional material is not allowed in the holder.
Inform “A” Flight Attendant of any cabin discrepancies.

CUSTOMER BOARDING PROCEDURES

INTRODUCTION

A customer will decide within the first four minutes what he thinks of you and then spend the rest of his time trying to prove how right he was. The boarding process, therefore, is the Flight Attendant’s opportunity to make a positive first impression on each customer. As each customer boards the aircraft, all Flight Attendants will welcome them in a voice that is friendly, clear, confident and sincere. Pay particular attention to customers with small children, the elderly, customers with disabilities, or other customers who have special needs.

SPECIAL SEATING GUIDELINES FOR CUSTOMERS

Although open seating is provided for all Inflight Careers flights, certain customer groups require special seating. The Flight Attendants should pay particular attention to these customers as they board the aircraft and ensure these special seating guidelines are followed.

Customers at Overwing Window Exit Row

Customers seated in the exit rows must meet requirements in accordance with exit row seating criteria.

Customers requiring seat belt extensions or pregnant women whose condition is visible, are not allowed to sit in these rows per company policy.

Child Under Age 2

Refer to chapter 12

Unaccompanied Minors

Refer to chapter 12

Disabled Customer

May sit in any seat EXCEPT in an exit row.

Prisoner and Guard

Seated in the last available row of seats.
Guard sits aisle side.
Prisoner seated in the middle seat or by the window.
A customer must not be seated next to a prisoner or between a prisoner and a guard.
Assistance Animals and Ticketed Article

Should be placed in areas in accordance with procedures in company policy chapter.

PREBOARDING

Preboarding is a service offered on all Inflight Careers flights. Preboarding allows customers requiring special assistance, customers traveling with small children, U.M.s, or any other person in need of assistance or extra time to board the aircraft before general boarding begins.

The Airport Services Agent will:

Assist preboards to the aircraft and with boarding.

The “A” Position Flight Attendant Will:

Greet each customer, and screen carry-on luggage. Assist customers, as needed.

The “B. and “C” Flight Attendants Will:

Brief 4th jumpseat rider as applicable on the operation of the aft galley door. Offer assistance as needed.
Greet each customer.
Assist customers with seat selection.
Assist with slowing carry-on luggage.
Individually brief those with special needs.
The 4th Jumpseat Rider as applicable will:

Follow guidelines for 4th jumpseat rider in accordance with company policy.
Offer assistance to working Flight Attendants.
GENERAL BOARDING

Once preboarding is complete:

The Airport Services Agent will begin general boarding. In some cities, customers may board through the aft entry door using portable stairs.
All Flight Attendants will go to their assigned boarding positions.
“A” Position – forward entry area
“B” Position – aft portion of aircraft
“C”. Position – overwing window exit row area
As a courtesy to our customers for stowing luggage, please keep overhead bins open until all customers have boarded.
“A” Position will:

Greet customers.
Screen carry-on luggage and assist with stowage when possible.
“B” Position will:

Greet customers and assist with carry-on luggage.
Make the “Full Flight” P.A. when aircraft appears approximately (2/3) two-thirds full and upon notification that you will have a full flight
(“C” Position Flight Attendant may assist).
“C” Position will:

Greet customers and assist with carry-on luggage.
To the extent possible during boarding, ensure customers in the overwing window exit row(s) meet the exit row seating criteria.
NOTE: Stowage of carry-on luggage in the lavatories and flightdeck is prohibited. On aircraft with Aft Facing seats:
Ensure that passengers in rows 11 and 12 has been referred to the safety information card located in the pouch attached to the overwing exit Verbally confirm that each passenger is comfortable with exit operation procedures and meet the selection criteria.

 

POST BOARDING PROCEDURES

Flight Attendant DUTIES

Prior to pushback, all Flight Attendants have both general and specific duties they must perform:

The “A” Position Flight Attendant will:

Make the Opening PA. approximately 5 minutes prior to departure, or after all customers have boarded.
Upon receiving the customer count from the “C” Position Flight Attendant, advise the Airport Services Agent of the count.
If the count is incorrect, “C” Position Flight Attendant will be required to recount.
If count is correct, “A” Position Flight Attendant will give the count to the Captain.
The “B” Position Flight Attendant:

Continue assisting customers in preparation for arming slides for pushback.
Remain in the aft portion of the aircraft.
The “C” Position Flight Attendant will:

Upon hearing the Opening P.A., or after all customers have boarded, take a count of all customers in the cabin and give the count to the “A” Position Flight Attendant and Airport Services Agent if available.
PREPARATION FOR PUSHBACK

PRIOR TO CLOSING THE FORWARD ENTRY DOOR

In accordance with F.A.R.s and our airline’s compliance procedures prior to closing the forward entry door…

The “A” Position Flight Attendant Will:

Continue to remain in forward part of aircraft to assist customers as necessary and be available to Airport Services Agent and flightdeck until notification from “B” and “C” Position Flight Attendants that the cabin is secure.

The “B” and “C” Position Flight Attendants Will:

Secure the cabin in the aft and forward sections of the aircraft respectively.
Securing the cabin consists of:
Special seating guidelines are adhered to.
All customers are seated with seatbelts fastened.
Seatbacks and tray tables in full upright and locked positions.
Luggage is properly stowed with overhead bins closed.
Cellular telephones, are turned off.
Notify “A” Position Flight Attendant the cabin is secured.
TO CLOSE THE FORWARD ENTRY DOOR

The “A” Position Flight Attendant Will:

Inform Airport Services Agent, “Cabin is secured for pushback” Pressing the gust lock (yellow latch), and pull the door shut.
Ensure that door is properly closed and secured. (ASA may assist if required)
The “B” Position Flight Attendant Will:

Remain in the aft section of the aircraft and wait for appropriate P.A. from “A” Position Flight Attendant indicating slides should be armed.

The “C” Position Flight Attendant Will:

Remain in the forward section of the aircraft and wait for the appropriate P.A. from “A” Position Flight Attendant indicating slides should be armed.

PROCEDURES FOR ARMING SLIDES

In accordance with F.A.R.s, slides must be armed prior to push-back.

The slides will be armed after the Airport Services Agent closes the forward entry door and has moved the jetway away from aircraft. It is imperative that all Flight Attendants remain near their assigned door until push back commences.

The “A” Position Flight Attendant Will:

Look out the forward entry door window to ensure the jetway is away from the aircraft. Make a P.A., “Flight Attendants prepare doors for pushback.”
Place red strap across the window.
Arm the forward entry and forward service door slides.
The “B” Position Flight Attendant Will:

Upon hearing the P.A. from the “A” Position Flight Attendant, “Prepare doors for pushback,” the “B” Position Flight Attendant will:
Place the red strap across the window.
Arm the aft entry door slide.
After arming the aft entry door slide, verify that the aft service door is armed and notify the “A” Position Flight Attendant by P.A., “Aft doors secured.”
The “C” Position Flight Attendant Will:

Place the red strap across the window.
Arm the aft service door slide.
Notify the “B” Position Flight Attendant by stating, “Aft service door secured.” All Flight Attendants Will:
Prepare for customer briefing in accordance with FAR 121.571.
Remain near assigned exits until pushback commences.
Notify the Flightdeck.
Once the door is closed, advise the Captain, “cabin is secured for pushback,” and close the flightdeck door.
EXCEPTIONS TO GATE DEPARTURE

Jetway Returns to Aircraft

Occasionally situations occur where the Airport Services Agent will return the jetway to the aircraft.

THE AIRPORT SERVICES AGENT WILL:

Knock on the forward entry door.
Wait for the “A” Position Flight Attendant to crack the forward entry door.
THE “A” Flight Attendant WILL:

Disarm the forward entry door slide
Remove the red strap
Rotate the door handle
Crack the door
Open the flightdeck door
The Airport Services Agent will then open the door. Once the situation is taken care of Flight Attendants must repeat all procedures for arming slides.
Delay at Gate

If a lengthy delay is anticipated, the “A” Flight Attendant will coordinate with the flightdeck regarding:

Information to be announced to the customers and who will make the announcement. Estimated length of delay.
Whether or not customers will be allowed to deplane.
If Flight Attendants have time to take drink orders before pushback.
Whether one round of cocktails should be provided complimentary once inflight.
Whether a Beverage Service (non-alcoholic) should be provided while on the ground. If a non-alcoholic ground Beverage Service is provided, all items (i.e. cups, cans and glasses) must be picked up and galleys secured prior to closing of the forward entry door.
PUSHBACK AND TAXI-OUT PROCEDURES

THE “A” POSITION Flight Attendant WILL:

Give Emergency Briefing P.A. positioned in the aft galley.
Upon completion of the Emergency Briefing P.A., do a final walkthrough visually ensuring the following:
Cabin is secured.
Cross check all slides are armed.
Cross check forward and aft galleys are secured.
Take position on the forward jumpseat.
Adjust the cabin lights as follows:

Day

Cabin lights should remain on bright for day flights. Remember our customers need good light to read and work. It is not enough to rely on daylight.

Evening flight

Prior to takeoff adjust cabin lights to dim to acclimate customer’s eyes for outside conditions in the event of an emergency. Once airborne, cabin lights may then be adjusted accordingly. When adjusting cabin lights on night flights, a P.A. must be made concerning available reading lights in each Customer Service Unit. Lights may be adjusted for late night flights or when most customers are sleeping.

Take seat and secure seat belt and shoulder harnesses immediately upon hearing the flightdeck announcement that takeoff is imminent.

A two-bell code from the flightdeck may be used as a last resort to replace the P.A. announcement.

EMERGENCY BRIEFING PROCEDURES

The “B” and “C” Position Flight Attendants will:

On aircraft with Aft Facing overwing exit seats:
Prior to the Emergency Briefing P. A. the “B” Position Flight Attendant will remove the briefing cards from the overwing exit holder and distribute to all passengers in rows 11 and 12.
Demonstrate Emergency Briefing Procedures.

“B” Position Flight Attendant will demonstrate at the mid cabin area or at the overwing window exit, whichever may apply, repeating demo at any other area that may be present.
“C” Position Flight Attendant will be positioned at row 1 on all aircraft.
THE EMERGENCY BRIEFING DEMONSTRATION CONSISTS OF:

Operation of the seatbelts
Location of exits
Review of Safety Information Card
Smoking regulations
Pointing out the seat bottom cushion as a flotation device and referring customers to the Safety Information Card instructions for diagrams explaining use.
A cabin walkthrough in their respective sections ensuring that cabin is secured and ensuring exit seating regulations are followed.
Ensure customers with special needs have been individually briefed. Give special attention to:
Unaccompanied Minors
Customers with infants or small children Disabled customers
Use of oxygen mask in the event of a decompression
UPON COMPLETION OF EMERGENCY BRIEFING DEMONSTRATION:

“A” Position Flight Attendant will take position on the forward jumpseat.
“B” Position Flight Attendant takes position on aft jumpseat.
“C” Position Flight Attendant takes position on aft aisle jumpseat.
“D” Position Flight Attendant takes position on forward aisle jumpseat. ONCE IN POSITION ON THE JUMPSEAT, ALL FLIGHT ATTENDANTS WILL:
Assume brace position for takeoff. Observe sterile flightdeck.
Do a silent “30 Second Review”
EMERGENCY BRIEFING P.A.S NOT COMPLETED:

In the event the Captain rings for departure before the Emergency Briefing has been completed, the following must be accomplished:

The “A” Position Flight Attendant will inform the Captain by ringing the flightdeck twice and advising the flightdeck crew that the P.A. has not been completed.
Leave flightdeck door open until cabin is secured again.
Close flightdeck door once P.A. is completed.
CABIN BECOMES UNSECURED ON THE GROUND

Ring flightdeck twice and advise the flightdeck crew of situation.
Leave flightdeck door open until cabin is again secured
Close flightdeck door once cabin is secured
OBSERVANCE STERILE FLIGHTDECK IN THE AIR

During take-off, below 10,000 feet, and landing.

The Flight Attendant Will:

Ring 4 times – cabin emergency.

The Flightdeck Will:

Upon 2 rings – answer interphone and ask “is this safety related?” The Flight Attendant should call back later if communication is not safety related.
Upon 4 rings – answer interphone and unlock flightdeck door.
CRUISE FLIGHT

Cruise flight is the segment of flight after takeoff and before final approach. During this segment of flight, the following will occur:
Flight Attendants will provide all customers with enthusiastic and sincere Inflight Customer Service. Please refer to the Inflight Service Procedures chapter of your manual.
Flightdeck beverage service will be completed only after initial customer service has been accomplished.
Information between flightdeck and Flight Attendants may be exchanged regarding:
Pertinent information for Flight Attendants (i.e. inclement weather, ATC delays, rescheduled aircraft changes, reroutes, etc.)
Need for assistance when deplaning UM’s.
Need for wheelchairs, seat cushions and lavatory service at arriving city.
Assistance with customer needs, concerns, and inquiries.
All other miscellaneous information.
Flightdeck entry:

Signal procedure for flightdeck entry will be coordinated between the captain and the “A” Flight Attendant during predeparture briefing.

Fire Prevention:

“A” and “B” Flight Attendants must periodically check the forward and aft lavatories (respectively) for signs, indications, and threats of fire.
“A” Flight Attendant must periodically check the cabin for signs, indications, and threats of fire.
“B” Flight Attendant must periodically check the galley ovens for signs, indications, and threats of fire.
FINAL APPROACH

When the “Fasten Seat Belt sign is turned on In preparation for landing, a Flight Attendant will make the Fasten Seat Belt for Landing PA while other Flight Attendants walk through the cabin ensuring seatbelts are fastened.
The signal for all Flight Attendants to begin securing the cabin and galleys for a normal landing is:
An announcement made by the flightdeck stating, “Flight Attendants secure the cabin for landing” at 18,000 feet.
THE “A” POSITION Flight Attendant WILL:

Make the Fasten Seat Belt for Landing P.A. (“B” or “C” maybe also make P.A.)
Clean and secure forward galley (provide provisioning with a list of requested items) and restock when necessary.
Time permitting, assist “C” position Flight Attendant with cabin clean up and securing the cabin.
Conduct a walkthrough to ensure cabin is being secured for landing.
THE “B” POSITION Flight Attendant WILL:

Clean and secure aft galley (“C” Flight Attendant may assist “B” provide provisioning with a list of requested items and restock as necessary
Time permitting, assist “C” position Flight Attendant with cabin clean up and securing the cabin.
THE “C” POSITION Flight Attendant WILL (BETWEEN 18,000 AND 10,000 FEET:

Begin securing the cabin for landing by:
Collecting all trash cups, glasses and cans.
Ensuring seat belts are fastened.
Politely reminding passengers that all seat backs and tray tables must be in upright and locked positions, all luggage must be properly stowed and all portable electronic devices are turned off and stowed prior to landing
UPON OBSERVING THE SIGNAL FROM THE FLIGHTDECK THAT THE AIRCRAFT IS PASSING THROUGH 10,000 FEET:

THE “A” POSITION Flight Attendant WILL:

Make the Final Descent P.A.
Upon taking position on jumpseat for landing on evening/night flights, adjust cabin lights to dim to acclimate the passenger’s eyes for emergency.
ALL Flight Attendants WILL:

Conduct a final walkthrough ensuring that all seat backs and tray tables are in upright and locked positions, all carry on items are secured and that all seatbelts are fastened.
Take assigned jumpseat position.
Assume brace position for landing
Observe sterile flightdeck
Do a 30 Second Review
TAXI-IN PROCEDURES

Once the aircraft has landed and is actively taxiing on the runway to the terminal, the following will occur.

THE “A” POSITION Flight Attendant WILL:

Make the “Arrival” P.A. once the aircraft has turned off the active runway.

ALL FLIGHT ATTENDANTS WILL:

Ensure all customers remain seated with seat belts fastened, seatbacks and tray tables in full upright and locked position and luggage property stowed until aircraft comes to a complete stop at the gate and the Captain turns off the “Fasten Seat Belt” sign.
Remain seated during this time unless there is a safety-related occurrence in the cabin.
ARRIVAL AT GATE

THE CAPTAIN WILL:

Turn off the “Fasten Seat Belt” sign.

ALL FLIGHT ATTENDANTS WILL:

Secure harness restraints and buckle fittings prior to standing.

THE “A” POSITION Flight Attendant WILL:

Turn lights to full bright for deplaning.
Make the P.A., “Flight Attendants prepare doors for arrival” once the Captain turns off the “Fasten Seat Belt” sign.
Be responsible for disarming the forward entry and forward service door slides. Remember to move red strap from across the door window after discerning slides. Crack the forward entry door for Airport Services Agent pull open.
Open and secure flightdeck door.
THE “B” POSITION Flight Attendant WILL:

Wait for the Captain to turn off the “Fasten Seat Belt sign and;
Wait for the “A” position Flight Attendant to make the P.A., “Flight Attendants prepare doors for arrival”
Disarm aft entry door slide. Remember to move red strap from across the door window after disarming slides.
Crack the aft galley door indicating to the provisioner that service is needed in the aft galley and lavatory.
THE “C” POSITION Flight Attendant WILL:

Disarm aft service door. Remember to move red strap from across the door window after disarming slide.

THE “D” POITION Flight Attendant WILL:

Disarm forward service door.
NOTE: Disarming of the forward service door will be accomplished by the “A” position Flight Attendant when the “D” position Flight Attendant is not onboard.
THE AIRPORT SERVICES AGENT WILL:

Open the forward entry door once the jetway, airstrips, or portable stairs are positioned correctly and secured.
In some cities customers may deplane from the aft entry door using portable stairs.
DEPLANING PROCEDURES

ALL FLIGHT ATTENDANTS WILL:

Assume their respective positions for customers deplaning to extend “Good-byes” and assist customers as necessary.

“A” and “D” POSITIONS Flight Attendants

Forward entry area.

“B” and “C” POSITION Flight Attendants

Aft entry area.
Provide special assistance as needed to customers who preboarded. These customers nominally are last to deplane. Ensure customers requiring/or requesting a wheel chair are accommodated.
When through customers are on board, at least one (1) Flight Attendant must remain on the aircraft at the forward entry door.
THE “B” POSITION Flight Attendant WILL:

Take an accurate customer through count when applicable.
Give count to the Airport Services Agent before the next flight begins boarding. THE “C” POSITION Flight Attendant WILL:
Escort unaccompanied minors off the plane and ensure each one is met by the person, Indicated on the “UM tag” or turned over to the CSA/Airport Services Agent working the gate.
Return to the aircraft as quickly as duties are completed.
GROUND TIME

Ground time is duty time between two scheduled flights. All Flight Attendants are required to remain in the airport and available to Crew Scheduling regardless of the length of time on the ground, both scheduled or rescheduled.

Flight Attendants who leave the aircraft during ground time must coordinate with other crewmembers.

During all ground times, it is imperative to secure the safety strap across any open entry or service door. The safety strap is designed to alert any person in the immediate area that the exit is opened and to be cautious.

CABIN CLEAN UP

Once all customers have deplanes, all Flight Attendants will assist with cabin clean up. Cabin clean up upon customer deplaning consists of:

Crossing seatbelts.
Picking up trash in and around customer seats and in seatback pockets, emptying ash trays as necessary.
Resuming all pillows and blankets to the designated overhead bin.
Opening all the overhead bins.
Cleaning and restocking lavatories.
Keeping floors free of refuse and water.
Washing sink and mirrors as necessary.
Ensuring toilets flush properly. (If toilets do not flush, fill the sink four or five times with water and let drain 4 or 5 times. If toilet still does not flush, notify the Captain so he can request assistance.)
NOTE: A Hokey and BioHazard kit may be used to assist Flight Attendants with cabin clean up. They are located in the aft closet on each aircraft and may be replenished/replaced by a provisioner as needed.

FUELING PROCEDURES

When the aircraft is being fueled, customers may remain onboard providing the following is observed:

1. The main entry door must remain open.
2. At least one Flight Attendant must be onboard the aircraft.
3. No smoking regulations must be enforced.
4. A Flight Attendant will notify the fueler immediately if fuel vapors become detectable in the cabin.
CREW CHANGE PROCEDURES

During a crew change, Flight Attendants must move quickly while performing all procedures for customer deplaning and cabin clean up.

Outbound crews will board the aircraft after the inbound crew deplaned.

When a through flight is scheduled for a crew change at an intermediate stop, and the crew has not yet arrived, the inbound crew is required to remain on board the aircraft.

Inbound “A” Flight Attendant will brief outbound “A” Flight Attendant when applicable on:

Unaccompanied minors
Armed individuals
Prisoner/Guard
Disabled Customer(s)
111 Customer(s)
Customer(s) with special needs
Cabin, galley, lavatory or cabin equipment discrepancies
Inbound “B” and “C” flight attendants will also brief outbound “B” and “C”. Flight Attendants on information such as the above.
TERMINATION OF DUTY DAY

PRIOR TO LEAVING THE AIRCRAFT…

“A” AND “B” POSITION FLIGHT ATTENDANTS WILL:

Ensure all liquor, beer and wine papers have been completed.
Ensure galleys have been cleaned and restocked.
Liquor money is deposited in the safe provided in that station.
ALL Flight AttendantS WILL:

Ensure aircraft has been cleaned unless aircraft is a terminator. Crosscheck each other’s slides to ensure they are disarmed.

REMAIN OVERNIGHT PROCEDURES

When arriving at a RON city (an overnight of a multi-day sequence):

Hotel rooms will be provided for each Flight Attendant.
Proceed with crew to the airport transportation area for hotel pickup.
If a Flight Attendant chooses not to use the hotel while on a scheduled RON, the other Flight Attendants must be informed of a contact number.
Check in at hotel and coordinate a scheduled time to leave the hotel in order to be at the gate 30 minutes prior to departure.
WHEN DEPARTING A RON CITY:

Each Flight Attendant is responsible for personal charges (i.e., phone, food, etc.). It is recommended that Flight Attendants keep all receipts indicating zero balance.
If a crewmember is not at the gate thirty (30) minutes prior to departure, other Flight Attendants will be responsible for notifying Scheduling and flightdeck.
RETURN TO DOMICILE PROCEDURES

When Arriving at Home Domicile

Proceed to Flight Attendant lounge.
Complete any necessary paperwork, i.e., Inflight Operational Occurrence Report, etc.
Deposit that day’s liquor money in the designated safe.
Dead Heading Procedures:

Must travel in official uniform or casual business attire.

One hour prior to departure, check in with crew scheduling then proceed to gate. Check in at gate with an ASA and inform ASA, you are a dead heading crew member

PUBLIC ANNOUNCEMENTS

NOTE: The following P.A.’s are to serve as guidelines and should be followed as to content. Underlined areas indicate FAA or company required information which must be included in the P.A. Underlined and bold areas indicate FAA required information which must be included verbatim in the PA.

Opening P.A.

Good______! And welcome aboard InFlight Career Airlines flight #______service to________. The Flight Attendants serving you today are_______in back, ___________at mid-cabin, and my name is________; I’ll be serving those of you up front. We ask that you would please assist us by ensuring your carry-on luggage is completely underneath the seats in front of you or in one of the overhead bins. Shortly after takeoff, we will be serving complimentary soft drinks, juice and coffee. If you wish to purchase cocktails, they are $4.00 each, beer and wine are $3.00.
F.A.A. regulations require compliance with the following:

1. The use of certain portable electronic equipment including cellular telephones is prohibited . For further safety InFlight Career Airlines requests that cellular telephones be turned off.
2. All seats at the emergency overwing exit are designated as emergency exit row seats.

If you are seated in these rows, please refer to the safety information card in your seatback pocket, or in the card holder attached to the overwing exit.
If you have a condition that would prevent you from performing the functions listed on the card.
If you feel you may suffer bodily harm as a result of performing the functions If you feel you do not meet the selection criteria. OR If you do not wish to perform the functions required, please notify a Flight Attendant in order that we may reseat you.
Ladies and gentlemen, in order for us to pushback from the gate, please ensure your seatbelt is securely fastened and your seatback and tray table are in their full upright and locked position.
Thank you for choosing Inflight Careers and welcome aboard!

Emergency Briefing P.A.

Ladies and gentlemen, if we could have your attention for just a moment, we’d like to point out the safety features of our Boeing 737-300. To properly fasten your seat belt, slide the flat end into the buckle; to unfasten, lift up on the buckle and it will release. Your seat belt should be worn tight and low across the hips. There are four exit doors- two in the forward cabin and two in the aft cabin. Each door is equipped with an evacuation slide which can be detached for flotation. If circumstances require you to open a door, immediatly pull the red inflation handle located at the base of the door to ensure proper slide inflation. In addition, there are two window exits located over the wings. Each exit is clearly marked with a sign overhead. If needed, a lighting system along the aisle will direct you to all exits. Please take a moment to locate the exit nearest you.
A safety information card may be found in the seatback pocket in front of you, or in the card holder attached to the overwing exit. In the event of a water evacuation, your seat bottom cushion may be used as a flotation device by removing the cushion and placing you arms through the straps on the bottom of the cushion. Please refer to the seat cushion diagrams on the safety information card for detailed illustrations. Once again, please check to make sure you seat belt is securely fastened. Your seat back and tray table are in the full upright and locked position, and all carry-on luggage is placed completely underneath the seat in front of you, leaving the aisle clear. This flight will be a non-smoking flight and smoking is never allowed in an aircraft lavatory. Federal law also prohibits tampering with, disabling, or destroying any smoke detector in the aircraft lavatory. Federal aviation regulation require customer compliance with the lighted customer information signs, posted placards, and crewmember instructions, regarding seat belts and smoking.
At this time we would like to brief you on the oxygen system. Although we don’t anticipate a change in cabin pressure, should it occur, individual oxygen masks will drop from the compartment overhead. Immediately, pull down on the mask until the plastic tubing is fully extended as this activates the flow of oxygen. Place the mask over your nose and mouth and breathe normally. The mask may be secured with the elastic strap. Please be aware that although the bag may not inflate you will be receiving oxygen. For those of you traveling with children, secure yourself first, then assist the child, continue wearing the mask until otherwise notified by a uniformed crewmember. Finally, sit back, relax and enjoy your flight to_________, our flight time is approximately_____________. (hours/minutes)

Final Descent P.A.

As we make our final descent into_______, please ensure your seat belt is securely fastened, your seat back and tray table are in their full upright and locked position. If you have taken any carry-on luggage out during the flight, please return it underneath the seat in front of you or in the overhead bin. At this time we ask that you discontinue the use of, stow any portable electronic devices in preparation for landing. We will be coming by to pick up all remaining cups, can and glasses. Thank you.

Arrival P.A.

On behalf of this flight crew and ____________ Airlines, we’d like to welcome you to ______________. For your safety, and the safety of those around you, please remain seated with your seat belt fastened, seatback and tray table in their full upright and locked position, and all luggage stowed until the aircraft arrives at the gate and the Captain has turned off the “Fasten Seat Belt” sign. Please use caution in opening the overhead bins, as the items you placed there may have shifted during flight. If you have a connecting flight, please check the T.V. monitor in the gate area for your flight and gate number. We certainly have enjoyed sharing part of our day with you. We know you have a choice when you fly and we thank you for choosing Inflight Careers. If you are continuing on with us to_________, please remain seated until we get a customer count.

 

SUPPLEMENTAL P.A.s

During Boarding/Full Flight P.A. (When flight is about 2/3 full)

Ladies and gentlemen, this will be a full flight. We’d love to get you to your destination on time, so please assist us by taking the first available seat. If at all possible place your carry-on items underneath the seat in front of you. Thank you again.

Cleared for Departure P.A.

Ladies and gentlemen, we have been cleared for departure.

Beverage Service Announcement

Ladies and gentlemen, in a few moments we will begin our inflight beverage service. You will find a complete listing of the beverages Inflight Careers serves on page_____ in our magazine located in the seat back pocket. Beer and wine may be purchased for $3.00, cocktails for $4.00. We hope you enjoy our service to ___________. Thank you!

Beverage and Snack Service Announcement (Made Prior to Taking Drink Orders)

Ladies and gentlemen, in a few moments we will begin our inflight beverage service. You will find a complete listing of the beverages Inflight Careers serves on page______ in our magazine located in the seat back pocket. Beer and wine may be purchased for $3.00, cocktails for $4.00. After taking drink orders, we will be offering a complimentary snack followed by our beverage services. We hope you enjoy our service to__________. Thank you!

“Fasten Seat Belt” Sign Turned On P.A.

Ladies and gentlemen the Fasten Seat Belt sign has been turned on Please check at this time to make sure your seat belts are securely fastened Thank you!

“Fasten Seat Belt” Sign Turned Off P.A.

Although the Fasten Seat Belt sign has been turned off please keep your seat belt fastened while seated Thank you!

Fasten Seat Belt Reminder P.A.

Ladies and gentlemen, just a reminder that the “Fasten Seat Belt” sign is still on and we ask that while seated you keep your seat belt securely fastened. Thank you!

Fasten Seat Belt for Landing P.A.

Ladies and gentlemen we have begun our final descent into________. Please ensure that your seat belt is securely fastened for the remainder of our flight. Your Flight Attendants will now be in the process of securing the cabin for landing. If you would please take a moment to look around your seat area for any newspapers or other items you do not plan to take with you today, we would be happy to dispose of them for you.

 

CHARTER OPERATIONS

A charter flight is a segment of a sequence in which the entire aircraft has been contracted for military or commercial public and private charter use.

Each charter flight has information posted in the Flight Attendant lounge that summarizes specific information pertaining to that charter.

Specific information may include:

Type of charter and number of customers expected.
All charters will be non-smoking.
Crew instructions regarding crew rest and hotel accommodations.
Whether or not weapons will be carried onboard.
Catering information.
All company policies and procedures, and FARO must also be adhered to with the exception of the following.

Smoking

All military and public and private commercial charter flights are non-smoking. Flight Attendant PROCEDURES FOR CHARTERS
Flight Attendants should check in for a charter as for a regularly scheduled trip. All boarding and taxi out procedures, P.A.s and briefings should be handled as on a regularly scheduled flight.
The “A” position Flight Attendant should familiarize himself/herself with the Operations Order to adequately prepare for the charter. A copy of the Operations Order will be placed in the Flight Attendant lounge.

The “A” position Flight Attendant should note:

The live section (the segment of the charter with customers onboard).
The number of customers to be carried
Meal Service
Number provided (Crew meals are provided on all food service charters).
How meals are to be served.
Liquor Service:
Whether complimentary or pay.
If special liquor kits were requested in advance.
NOTE: Unless previously arranged, no special kits from Provisioning will be provided.
The “A” position Flight Attendant should brief the “B” and “C” position Flight Attendants on the above.

The “A” and “B” position Flight Attendants should check the galleys for proper provisions. Charter flights usually are double provisioned. Extra supplies may be stowed in the cargo bin to be used for the next scheduled charter.

An Airport Services Agent may be available prior to boarding. Anytime a charter originates from a city Inflight Careers does not serve, an Airport Services Agent may accompany the flight.

 

SCANNING REQUIREMENTS

Scanning Personnel:

Scanning will be conducted by Airport Service Agents, if available, monitoring the boarding door and by the position “A” Flight Attendant who is situated at the aircraft entry door. Inflight Careers scanning personnel will refuse any cabin carry-on bags which do not meet these requirements or which cannot be safely stowed in the passenger cabin.

Nonstandard Operations:

For a charter or diverted flight operation at a station normally not serviced by Inflight Careers, the position “A” Flight Attendant will be solely responsible for the scanning of all carry-on baggage.

CHARTER CABIN CLEAN UP PROCEDURES

If a cleaning crew is not available prior to departure, it is the flight attendant’s responsibility to ensure the aircraft is clean prior to the live section of the charter, and help fold and place pillows and blankets in overhead bins.
It is also the responsibility of the Flight Attendants to clean the aircraft after the live section of the charter if the aircraft is resuming to scheduled service.
Any problems with the charter itself or any customer misconduct should be reported to the Captain and on an Inflight Operational Occurrence Report.
A reserve Flight Attendant must check with Crew Scheduling after the completion of the charter.
PUBLIC AND PRIVATE COMMERCIAL CHARTER PROCEDURES

Box Meals

The caterer providing the meals, and the time and place the meal will be boarded will be specified on the Charter Operations Order.
The “A” position Flight Attendant should check and verify the meal count with the Airport Services Agent, Provisioning Agent or caterer, whichever is applicable. (Meal count should match that of the Operations Order.)
If meal service is requested, the meals must be stowed for movement on the surface for takeoff and landing in the two most forward overhead bins and two most aft overhead bins.
All meals must be picked up prior to landing and excess trash must be securely stowed in a designated overhead bin.
Meals are stowed by the catering agent or Provisioning Agent. If an agent is not available, the Flight Attendants are responsible for proper stowage.
Beverage/Meal Service

Once inflight all Flight Attendants will:

Take drink orders.
Set up initial tray of drinks.
Serve meals to their designated rows of service.
Serve initial round of drinks, followed by seconds.
Procedures for Serving Alcoholic Beverages
If the charter is such that liquor is either complimentary or sold, discretion must be exercised as far as serving alcohol to customers appearing intoxicated.
Any alcoholic beverages consumed on the aircraft must be supplied by InFlight Career Airlines.

MILITARY CHARTER PROCEDURES

Certain differences are discussed below that are unique to military charters. Military charters are set up by the military Air Mobility Command AMO at Scott Air Force Base in Illinois.

GENERAL

A military officer will be appointed to check the customer manifest list on boarding and supervise the loading of ammunition into the cargo bin when applicable. This person is armed with a visible gun.
The aircraft will be checked for cleanliness by an inspector (galleys, ashtrays, and overall cleanliness). Any discrepancies should be handled by the Flight Attendants if a cleaning crew is not available.
The inspector will also be checking the aircraft emergency equipment and may verbally verify the amount of equipment with a Flight Attendant. This is military regulation that equipment be checked.
NOTE: It is still the responsibility of the “C” position Flight Attendant to check the cabin equipment just as on a regularly scheduled flight.
Should the aircraft have to be refueled at any military base, all customers must be deplaned per military regulation. Certain procedures at some bases allow customers to remain onboard while fueling. The Flight Attendants will be advised when this is being done, and no customers can deplane or board while fueling is in process. Remember, per F.A.A. regulation, at least one Flight Attendant must remain onboard the aircraft when customer(s) are onboard.
Military regulations require that a pillow is provided for 90% of the customer load and a blanket for 50% of the customer load. If there are not enough pillows or blankets, rather than taking a delay to find additional pillows or blankets, advise the inspector to report this.
Weapons Stowage

When the Operations Order calls for weapons to be carried onboard, the weapons should be placed under the row of seats with the gun straps secured to the seat legs. When ample room is not available under the seats, guns may be placed in the overhead bins provided they are flat on the bin floor with all other soft-sided carry-on items placed on top.

Meal/Beverage Service

Box meals are usually provided on all military charters.
Box meals are placed in individual seats prior to departure. Time permitting, empty containers may be collected prior to departure and disposed of in the jetway. Milk will be stowed in crates placed in the aft galley stowage module.
Milk should be stowed by the catering agent or Provisioning Agent if available. If not, the Flight Attendants are responsible for proper stowage.
Alcohol Procedures

All military charters prohibit the selling or serving of alcoholic beverages.

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