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emergency procedure training

Emergency Handling procedures for Flight Attendants

Aviation emergency training is the most important aspect of any Flight Attendant Training

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  • CUSTOMER BRACING POSITIONS

    Standard Brace Position-Adult and Child

    • Seat belt securely fastened.
    • Lean forward with feet flat on floor.
    • Place head face down in lap.
    • Wrap arms under knees.

    Over Wing Aft Facing Seat Standard Brace Position-Adult and Child Seat belt securely fastened.

    • Sit straight up.
    • Head and back flush to seat.
    • Hands placed under thighs.
    • Alternate Brace Position-Adult
    • Seat belt securely fastened
    • Feet flat on floor.
    • Cross your wrists and place them on the seat back in front of you.
    • Rest your forehead on the seat back.

    Customer with Small Child

    • Seat belt securely fastened.
    • Lean forward with feet flat on floor.
    • Wrap one arm under knee and place one arm over child.
    • or
    • Place one arm on seat back in front of you, forehead resting on seat back and one arm over child (lounge area).
    • Child assumes forward facing seat bracing position.

    Customer with infant

    If a car seat is available, instruct customer to leave infant properly secured in car seat. Advise customer to remove child from car seat when evacuating.

    If a seat is available, an infant can be secured in a customer seat by themselves by padding with a pillow. If no customer seat is available, the child should be held in lap and customer should assume bracing position for appropriate seat. Seat belt should be fastened around adult only.

    UNPLANNED EMERGENCIES

    The majority of all emergencies happen on takeoff or landing, with no prior warning. Flight Attendants have no time to coordinate a course of action with the Captain and must be prepared to react on their own.

    Flight Attendants must follow emergency procedures below using the skills acquired in training, and good judgement.

    UNPLANNED EMERGENCY EVACUATION PROCEDURES

    All Flight Attendants Should:

    • SHOUT - "HEADS DOWN - STAY DOWN!" This is to get the customer's head down.
    • Continue shouting until the aircraft has come to a complete stop. There may be two impacts.
    • Stay in brace position until aircraft comes to a complete stop, the Captain will initiate an evacuation or direct the Flight Attendants to remain seated.
    • If called upon to evacuate, each Flight Attendant should proceed to his her primary exit and assess outside conditions.
    • If safe, open primary exit when shouting commands.
    • If unsafe, block exit and proceed to secondary exit assignment. If proceeding to an overwing exit, ensure that your jump seat partner (if applicable) is informed of your intention.
    • Continue evacuation using commands previously identified.
    • In Addition, "A" Flight Attendant Will:
    • Open the fwd entry door (conditions permitting), then place an ABA at that door to evacuate customers. The "A" position Flight Attendant then opens the fwd galley door (conditions permitting) and conducts the evacuation from that door.
    • In Addition, "B" Flight Attendant Will:
    • Turn on the EMERGENCY LIGHT SWITCH when the aircraft comes to a complete stop.

    Unplanned Water Ditching

    • Primary Exit
    • Proceed to primary exit and assess outside conditions.
    • If safe, open exit and inflate slide. Instruct two passengers to grab seat cushions, jump into the water and move to the end of the slide. Position two ABAS to hold people back as Flight Attendant detaches the slide from the aircraft. Turn slide over.
    • Instruct the remaining passengers to leave everything, grab seat cushions, and come towards the exit.

    Flight Attendant Commands

    • "Open your seat belts"
    • "Remove seat bottom cushions."
    • "Hold onto the straps."
    • "Come this way!"
    • "This way out!"
    • "Leave everything!"
    • "jump" (door exits only)

    Overwing Exit

    • If it becomes necessary to use a secondary window exit, block your primary exit before proceeding down the aisle. If safe, open the window exit after assessment.
    • Tell ABA to grab his/her seat cushion. Instruct ABA to attach the escape tape to the wing. Help people out and send them off the FWD edge of the wing.
    • Add "Step out" to evacuation commands.

    Post Evacuation Procedures

    • "A" and "B" Flight Attendants should obtain a first aid kit.
    • All Flight Attendants should obtain a flashlight.
    • Assist ground personnel as directed.
    • Obtain customer count
    • Enforce no smoking
    • Administer first aid
    • Assemble customers 100 yards upwind (if applicable)

      Unwarranted Evacuation

    • If a customer attempts (on their own initiative) to open an exit to evacuate the aircraft, the Flight Attendant should:
    • Ascertain that there is no reason to evacuate (i.e., APU torching).
    • Shout the command "STOP", use the P.A. if immediately accessible.
    • Notify the flight deck and other crew members immediately.
    • Calm and reassure customers.

    DUTIES OF THE CAPTAIN AND FIRST OFFICER IN AN EVACUATION

    • F.A.R. 91.3 Responsibility and Authority of the Pilot in Command.
    • The pilot in command of an aircraft is directly responsible for, and is the final authority as to, the operation of that aircraft. In an emergency requiring immediate action, the pilot in command may deviate from any rule to the extent required to meet that emergency. Each pilot in command who deviates from a rule shall, upon the request of the Administrator, send a written report of that deviation to the Administrator.
    • The following information is taken from the pilot's Operations Manual. The information is to insure better crew coordination during an evacuation.
    • Evacuation will be initiated by the Captain. After landing, direct Flight Attendants to evacuate or remain seated, use the P.A. system for this command. CAPTAIN WILL ISSUE COMMAND "EVACUATE". The evacuation may be initiated by the Flight Attendant only after he/she has ascertained the flight crew is incapacitated.

     

    Under the following guidelines, the pilot will take whatever actions are necessary to insure all usable exits are opened, and to get customers out of and away from the aircraft as quickly as possible.

    Captain

    • Exercise overall command in the cabin.
    • Assist the Flight Attendants and customers as necessary.
    • He will then assume command outside the aircraft.

    First Officer

    • Leave the aircraft as quickly as possible, preferably through one of the forward doors.
    • Direct and coordinate evacuation from all available exits by circling the exterior and enlisting the aid of able-bodied assistants.
    • Direct customers away from the aircraft.

    TYPES OF EMERGENCY LANDINGS

    The attitude of the aircraft and conditions both inside and outside the aircraft must be assessed and will dictate whether an exit is usable.

    Belly Landing

    • All landing gear up.
    • Two impacts, first when tail hits ground which is minor, then a second impact as nose or forward portion of aircraft hits ground causing the impact.
    • Position of aircraft.
    • All exits are close to ground.
    • Slides may not be necessary.

    Nose Gear UP Landing

    • Nose wheel up and main gear is down.
    • Nose low
    • Tail high
    • Direct customers off the leading edge of the wing as opposed to the trailing edge.

    Main Gear UP Landing

    • Main gear up and nose gear is down.
    • Nose high
    • Tail low
    • Extreme fire hazard due to fuel in wings.
    • Will probably avoid overwing window exits.

    One Main Gear Up Landing

    • Nose and one main gear down and one main gear up. One side of aircraft will be high. Extreme fire hazard exists.
    • Will probably avoid overwing window exit that is low, and possibly entire low side.

    Brake Fire

    Use any exits on side opposite fire and advise customers to stay clear of burning brake and wheel.

    Aborted Take-off

    • A takeoff that is discontinued prior to reaching takeoff speed. Possible causes blown engine or traffic.
    • Remain seated and wait for instructions from the Captain.

    THIRTY SECOND REVIEW

    To ensure the highest degree of safety, prior to every takeoff and landing, Flight Attendants must:

    • Assume their brace position on their jump seat.
    • Observe sterile flight deck.
    • Do a silent "30 Second Review" of the following:
    • What is the customer count?
    • Am I in my brace position?
    • Operation of assigned exit?
    • Exit blocked?
    • Evacuation commands

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