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emergency procedure training

Emergency Handling procedures for Flight Attendants

Emergency training is an integral part of any Flight Attendant Training

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Flight Attendant JUMP SEATS AND EXIT RESPONSIBILITIES

Each Flight Attendant is assigned a specific jump seat position and responsibility so that, in the event of an emergency evacuation, the Flight Attendant can quickly evacuate customers.

Flight Attendant JUMP SEAT ASSIGNMENTS

POSITION JUMP SEAT ASSIGNMENT
A Forward jump seat door side
B Aft jump seat door side
C Aft jump seat aisle side
D Forward jump seat aisle side

Flight Attendant BRACING POSITIONS

All Flight Attendants will assume the appropriate bracing position for every takeoff and landing.

Forward Jump seat

  • Shoulder harness and seat belt securely fastened with seat belt tight and low across hips. Buckle in center of lap.
  • Feet flat on the floor, out from under jump seat.
  • Head resting against seat back.
  • Sit on hands, palms up.

Aft Jump Seat

  • Shoulder harness and seat belt securely fastened with seat belt tight and low across hips. Buckle in center of lap.
  • Feet Flat on the floor, out from under jump seat.
  • Chin resting on chest.
  • Sit on hands, palms up

Inoperative Jump seat

If a jump seat becomes inoperative during flight, a Flight Attendant must sit in a customer seat closest to the assigned exit.

Flight Attendant EXIT RESPONSIBILITIES

POSITION PRIMARY EXIT SECONDARY EXIT
A Forward entry (and service*) door Overwing window exit
B Aft entry door Overwing window exit
C Aft service door Overwing window exit
D Forward service door Overwing window exit

  * Unless a "D" Position Flight Attendant is onboard
 

Secondary Exits

The overwing window exits are listed as secondary exits; however, Flight Attendants must use good judgement and common sense in moving to another exit if their primary exit is blocked. Conditions inside and outside the aircraft must be assessed and will best guide the Flight Attendant on what action to take. Conditions such as smoke, fire or obstructions may make an exit unusable. This may require that the Flight Attendant or a customer selected by the Flight Attendant block that exit. The Flight Attendant should evaluate their personal risk and use the first available exit as a secondary escape route if conditions dictate.

To Block an Exit

  • Cross arms in front of chest.
  • Shout "EXIT BLOCKED"
  • Shout "TURN AROUND" or use appropriate direction.

 

COMMANDS

Brace Commands

  • Planned
  • Captain will give Brace Command - "Brace, Brace, Brace" over the P.A. one minute prior to landing. All Flight Attendants will follow the Captain's brace command with: "Heads down!" -- "Stay Down!" repeated continuously until further instructions.
  • Unplanned:
  • Flight Attendant will shout the Brace Command-"Heads Down" "Stay Down"- at the time it is apparent there is a definite problem.

Evacuation Commands

  • The Captain will give the command-"Evacuate" or "Remain Seated", Flight Attendants should not initiate an evacuation unless the flight deck is incapacitated or conditions dictate.
  • Captain Gives Command, "Remain Seated"
  • The "A" Position Flight Attendant will:
  • Remain seated until further instructions from the flight deck.
  • If further instructions do not follow in a reasonable amount of time, ring the flight deck twice and coordinate with flight deck.
  • Captain Gives Command, "Evacuate"
  • All Flight Attendants will:
  • Shout continuous commands during evacuation.
  • Flight Attendant Commands:
  • "Open your seat belt"
  • "Come this way"
  • "This way out!"
  • "Leave everything!"
  • "Jump" - (door exits).
  • "Step out" - (window exits).
Smoke Filled Cabin
Add to your commands:
Water Evacuation
Add to your commands:
"Cover your nose and mouths" "Remove seat bottom cushions"
"Get below the smoke" "Hold on to the straps!"

 

Once evacuation has begun it may be necessary to instruct customers to:

  • "Move away from the aircraft!"
  • "Stay together in a group"
  • "No Smoking!"

 

PLANNED EMERGENCIES

A Planned Emergency is one in which the flightdeck has prior warning of potential problems and can coordinate a plan of action with the Flight Attendants. This situation allows the Flight Attendants time to prepare the cabin and enlist the assistance of customers for an evacuation. Flight Attendants will follow procedures on the Planned Emergency Checklist.

PLANNED EMERGENCY CHECKLIST

Four (4) rings from the flight deck any Flight Attendant in the vicinity of an interphone picks up to check with Captain for the following information:

T.E.S.T.

  • - T Type of Emergency
  • - E Exits to be used in the event of evacuation
  • - S Signal to be given by the flight deck crew to brace customers
  • - T Time (amount of ) to prepare cabin
  • If the Captain determines that less than 10 minutes will pass before landing, he/she will direct the Flight Attendants to modify cabin preparation. (T.E.S.T. briefing will be given if Captain determines that sufficient time is available)
  • "B" and "C" Position secure galleys (power off)
  • Check slides and exits.
  • Obtain Planned Emergency Checklist or refer to this section of this manual. "A" Position briefs "B" and "C" positions on:
  •   Situation.
  •   Reseating of customers.
  •  Coordinating time on watches.
  • Ensure "B" and "C" are referring to this section of manual.

"A" Position:

  • Reads Planned Emergency P.A. (Lights full bright)
  • Brace announcement.
  • Final walk through.
  • Dim lights (Night flight).
  • Notifies Captain: "Cabin is prepared",
  • Seat Belt Sign "On" indicating descent through approximately 18,000 feet:
  • "A" "B" and "C" - Assume brace position on jump seat
  • 30 second review.
  • One minute prior to landing, Captain gives the command, "Brace, Brace, Brace".

Planned Emergency P.A.

  • "Ladies and gentlemen, the Captain has informed me that we need to prepare the cabin for a possible emergency landing. We have (approximate time) to prepare the cabin for landing, so your undivided attention is very important."
  • "Please locate the exits closest to you."
  • "There are four exit doors - two in the forward cabin and two in the aft cabin. Each door is equipped with an evacuation slide which can be detached for flotation. If circumstances require you to open a door immediately pull the red inflation handle located at the base of the door to ensure proper slide inflation."
  • "ln addition, there are two window exits located over the wings.
  • "Each exit is clearly marked with a sign overhead. If needed a lighting system along the aisle will direct you to all exits."
  • "lf you are closest to a door there will be an evacuation slide. Cross your arms and jump into it. If you are closest to an overwing window exit, step out through the exit, and slide off the wing to the ground. Should your exit be blocked with smoke, fire or any obstruction, do not attempt to open or use that exit, but proceed to the nearest usable exit. Flight Attendants will be directing the evacuation."
  • "At this time, remove all sharp objects from your person and place them in a sickness bag. Also, place any remaining cups, cans or glasses in a sickness bag. Place the bag in your seat back pocket. If you are seated in a lounge area at the overwing exit, hand the sickness bag to a Flight Attendant, who will place it in an overhead bin. "Please check to make sure your seat belts are securely fastened, tight and low across hips, your seat backs and tray tables are upright and locked, that all carry on luggage is stowed completely under the seat in front of you."
  • "Please follow the Flight Attendants now while they instruct you on brace positions. Those of you having special needs will be individually briefed by a Flight Attendant. All other adults, place feet flat on the floor, place your head face down in lap and wrap your arms underneath your knees. If you are unable to assume this position, cross your wrists and place them on the seat back in front of you. Rest your forehead on the seat back. Children should lean forward, feet flat on the floor, place head face down in lap and wrap their arms underneath knees. If you are seated in rear facing seats at the overwing exit, place your feet flat on the floor, sit straight up with your head and back flush to the seat and place your hands under your thighs."
  • "Ladies and Gentlemen, approximately one minute prior to landing, the Captain will give the command, "Brace, Brace, Braces". At that time assume your brace positions, remain in your brace position until the aircraft comes to a complete stop and you hear 'evacuate' or 'open your seat belts'. Otherwise, remain seated until further instructions are given." "Should we have to evacuate, move to your closest exit, leave all belongings at your seat. Once off the aircraft, assemble in a group, away from the aircraft, no smoking."
  • "Flight Attendants will be available to assist and take a head count. Please recheck to make sure your seat belts are securely fastened tight and low across the hips."
  • "At this time, please locate the Safety Information Card. We ask that you look over the card and we will be back with you in a few minutes."
  • "We need volunteers to assist us in the event of an evacuation. Please raise your hand if you can assist."

(Select, Brief, Reseat as necessary-Able Bodied Assistant (ABA) briefing instructions are located on back of card)

 

ABA Briefing Instructions

Forward Door Exits

  • Select six ABAs - 3 for each door (reseat only if people closest to exits are unable or unwilling to assist).
  • Instruct ABAs to stay in brace position until:
  • Aircraft comes to a complete stop and/or
  • They hear "Evacuate" or "Open Seat Belts"
  • Instruct #1 ABAs (sitting in aisle seat) to come to assigned exit.
  • Instruct #2 and #3 ABAs to-"HOLD PEOPLE BACK"
  • Flight Attendants Opens Exits
  • Captain will give one of the following commands:
  • "Evacuate" or "Remain Seated"
  • "B" position Flight Attendant turns on emergency light switches when the aircraft comes to a complete stop.
  • Assess conditions inside and outside the aircraft.
  • Open exits.
  • Evacuate passengers-- Shout commands.
  • After checking that all passengers and crew have evacuated the aircraft, time and circumstances permitting, retrieve emergency equipment.
  • Once off aircraft, Flight Attendants will take a customer and crew count.
  • Instruct ABAs on where to go and how to assist people.
  • #1 and #2 ABAs go down slide-hold slide-help people off slide.
  • #3 ABAs go down slide, stand in front of it and tell people to move away from aircraft, stay together in a group-no smoking.

Flight Attendant Incapacitated

  • "B" Position Flight Attendant turns on emergency light switch when aircraft come to complete stop.
  • Instruct #1 ABAs to:
  • Move Flight Attendant(s) off the jump seat (#2 and #3 ABAs hold people back). Face assigned door
  • Assess conditions inside and outside aircraft.
  • Presence of smoke, fire or obstruction - DO NOT OPEN - cross arms and shout "EXIT BLOCKED -TURN AROUND"
  • Conditions clear-OPEN EXIT.
  • Place one hand on door-assist handle and other hand on door handle.
  • Rotate handle in direction of arrow. Door swings in and then out.
  • Push door open completely against aircraft.
  • Hold inside assist handle and pull red inflation handle
  • Tell people to"Come this way", "Cross your arms", "Jump"
  • Conditions become life threatening, exit aircraft.
  • Instruct #2 ABAs to slide down slide.
  • Instruct #3 ABAs to take injured Flight Attendant down slide and move off to side (#2 will assist).
  • #2 and #3 ABAs will stand at bottom of slide-help people off slide
  • #3 ABAs tell people to move away from aircraft-stay together in a group-no smoking.
  • Ask if there are any questions-time permitting, ABAs repeat duties.

Aft Door Exits

  • Select six ABAs-3 for each door(reseat only if people closest to exits are unable or unwilling to assist).
  • Instruct ABAs to stay in brace position until:
  • Aircraft comes to a complete stop and/or
  • Hear "Evacuate" or "Open Seat Belts"
  • Instruct #1 ABAs (sitting in aisle seat) to come to assigned exit.
  • Instruct #2 and #3 ABAs to "HOLD PEOPLE BACK"

Aft Entry Door:

  • "B" Flight Attendant will:
  • Be assigned the aft entry door
  • Brief ABAs for aft entry door using the same instructions as for the forward door exits above.

Aft Galley Door:

  • #1 ABA opens door
  • Refer to above door operation.
  • Instruct #2 and #3 ABAs on where to go and how to assist.
  • #2 and #3 ABAs go down slide, hold slide, and help people off slide.
  • #3 ABAs tell people to move away from aircraft, stay together in a group, no smoking.

Window Exit

  • Check that customers sitting at overwing exit are still willing to assist with evacuation; reseat if necessary.
  • Remind ABAs that a Flight Attendant will not be at window exit to help.
  • Instruct ABAs to stay in brace position until:
  • Aircraft comes to a complete stop and they hear, "Evacuate" or "Open Seat Belts"

Overwing Window Exit

  • Instruct #1 ABA (window seat)
  • Face aft.
  • Assess conditions inside and outside aircraft.
  • Presence of smoke, fire, or obstruction-DO NOT OPEN-cross arms and shout, "EXIT BLOCKED - TURN AROUND."
  • Conditions clear-OPEN EXIT.
  • Remove plastic cover when present.
  • Place aisle hand palm-down in the top hand hold.
  • Place other hand palm-up in the bottom hand hold.
  • Pull down on top hand hold/handle to remove window.
  • Stow window on seats or throw outside aircraft away from exit.
  • Step out on wing and assist passengers.
  • Instruct #2 ABAs:
  • "HOLD PEOPLE BACK" until exit is open, EXIT NEXT.
  • Slide off wing (low side) and assist people.
  • Tell people to move away from the aircraft, stay together in a group, and no smoking.
  • Instruct #3 ABAs:
  • Climb on seat in which you were seated and shout, "STAY BACK" until exit is open.
  • Tell customers to "COME THIS WAY - STEP OUT"
  • If conditions become life-threatentng-EXIT AIRCRAFT.
  • Ask if there are any questions, time permitting. ABAs repeat duties.

For aircraft with Aft Facing overwing seats:

  • Instruct #4, 5, and 6 ABAs
  • Hold people back until exit is open, exit next
  • Slide off wing (low side) and assist people
  • Tell people to move away from the aircraft, stay together in a group and no smoking.

REMEMBER:

  • ABLE-BODIED ASSISTANTS (ABAs)
  • "A" Flight Attendant briefs six (6) ABAs. Three (3) for forward entry door, and three (3) for forward galley door.
  • "B" Flight Attendant briefs six(6) ABAs. Three (3) for aft entry door, and three (3) for aft galley door. "C" Flight Attendant briefs six (6) ABAs.
  • Three (3) for each overwing window exit.

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