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cruise level procedure training

Cruise Level Procedures for Flight Attendants

Cruise level procedure training is an important part of any Flight Attendant Training carried out by major airlines and flight attendant training institutes

 

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  • EMERGENCY BRIEFING PROCEDURES

    The "B" and "C" Position Flight Attendants will:

    • On aircraft with Aft Facing overwing exit seats:
    • Prior to the Emergency Briefing P. A. the "B" Position Flight Attendant will remove the briefing cards from the overwing exit holder and distribute to all passengers in rows 11 and 12.

    Demonstrate Emergency Briefing Procedures.

    • "B" Position Flight Attendant will demonstrate at the mid cabin area or at the overwing window exit, whichever may apply, repeating demo at any other area that may be present.
    • "C" Position Flight Attendant will be positioned at row 1 on all aircraft.

    THE EMERGENCY BRIEFING DEMONSTRATION CONSISTS OF:

    • Operation of the seatbelts
    • Location of exits
    • Review of Safety Information Card
    • Smoking regulations
    • Pointing out the seat bottom cushion as a flotation device and referring customers to the Safety Information Card instructions for diagrams explaining use.
    • A cabin walkthrough in their respective sections ensuring that cabin is secured and ensuring exit seating regulations are followed.
    • Ensure customers with special needs have been individually briefed. Give special attention to:
    •   Unaccompanied Minors
    •   Customers with infants or small children Disabled customers
    •   Use of oxygen mask in the event of a decompression

    UPON COMPLETION OF EMERGENCY BRIEFING DEMONSTRATION:

    • "A" Position Flight Attendant will take position on the forward jumpseat.
    • "B" Position Flight Attendant takes position on aft jumpseat.
    • "C" Position Flight Attendant takes position on aft aisle jumpseat.
    • "D" Position Flight Attendant takes position on forward aisle jumpseat. ONCE IN POSITION ON THE JUMPSEAT, ALL FLIGHT ATTENDANTS WILL:
    • Assume brace position for takeoff. Observe sterile flightdeck.
    • Do a silent "30 Second Review"

    EMERGENCY BRIEFING P.A.S NOT COMPLETED:

    In the event the Captain rings for departure before the Emergency Briefing has been completed, the following must be accomplished:

    • The "A" Position Flight Attendant will inform the Captain by ringing the flightdeck twice and advising the flightdeck crew that the P.A. has not been completed.
    • Leave flightdeck door open until cabin is secured again.
    • Close flightdeck door once P.A. is completed.

    CABIN BECOMES UNSECURED ON THE GROUND

    • Ring flightdeck twice and advise the flightdeck crew of situation.
    • Leave flightdeck door open until cabin is again secured
    • Close flightdeck door once cabin is secured

    OBSERVANCE STERILE FLIGHTDECK IN THE AIR

    During take-off, below 10,000 feet, and landing.

    The Flight Attendant Will:

    Ring 4 times - cabin emergency.

    The Flightdeck Will:

    • Upon 2 rings - answer interphone and ask "is this safety related?" The Flight Attendant should call back later if communication is not safety related.
    • Upon 4 rings - answer interphone and unlock flightdeck door.

    CRUISE FLIGHT

    • Cruise flight is the segment of flight after takeoff and before final approach. During this segment of flight, the following will occur:
    • Flight Attendants will provide all customers with enthusiastic and sincere Inflight Customer Service. Please refer to the Inflight Service Procedures chapter of your manual.
    • Flightdeck beverage service will be completed only after initial customer service has been accomplished.
    • Information between flightdeck and Flight Attendants may be exchanged regarding:
    • Pertinent information for Flight Attendants (i.e. inclement weather, ATC delays, rescheduled aircraft changes, reroutes, etc.)
    • Need for assistance when deplaning UM's.
    • Need for wheelchairs, seat cushions and lavatory service at arriving city.
    • Assistance with customer needs, concerns, and inquiries.
    • All other miscellaneous information.

    Flightdeck entry:

    Signal procedure for flightdeck entry will be coordinated between the captain and the "A" Flight Attendant during predeparture briefing.

    Fire Prevention:

    • "A" and "B" Flight Attendants must periodically check the forward and aft lavatories (respectively) for signs, indications, and threats of fire.
    • "A" Flight Attendant must periodically check the cabin for signs, indications, and threats of fire.
    • "B" Flight Attendant must periodically check the galley ovens for signs, indications, and threats of fire.

    FINAL APPROACH

    • When the "Fasten Seat Belt sign is turned on In preparation for landing, a Flight Attendant will make the Fasten Seat Belt for Landing PA while other Flight Attendants walk through the cabin ensuring seatbelts are fastened.
    • The signal for all Flight Attendants to begin securing the cabin and galleys for a normal landing is:
    • An announcement made by the flightdeck stating, "Flight Attendants secure the cabin for landing" at 18,000 feet.

    THE "A" POSITION Flight Attendant WILL:

    • Make the Fasten Seat Belt for Landing P.A. ("B" or "C" maybe also make P.A.)
    • Clean and secure forward galley (provide provisioning with a list of requested items) and restock when necessary.
    • Time permitting, assist "C" position Flight Attendant with cabin clean up and securing the cabin.
    • Conduct a walkthrough to ensure cabin is being secured for landing.

    THE "B" POSITION Flight Attendant WILL:

    • Clean and secure aft galley ("C" Flight Attendant may assist "B" provide provisioning with a list of requested items and restock as necessary
    • Time permitting, assist "C" position Flight Attendant with cabin clean up and securing the cabin.

    THE "C" POSITION Flight Attendant WILL (BETWEEN 18,000 AND 10,000 FEET:

    • Begin securing the cabin for landing by:
    • Collecting all trash cups, glasses and cans.
    • Ensuring seat belts are fastened.
    • Politely reminding passengers that all seat backs and tray tables must be in upright and locked positions, all luggage must be properly stowed and all portable electronic devices are turned off and stowed prior to landing

    UPON OBSERVING THE SIGNAL FROM THE FLIGHTDECK THAT THE AIRCRAFT IS PASSING THROUGH 10,000 FEET:

    THE "A" POSITION Flight Attendant WILL:

    • Make the Final Descent P.A.
    • Upon taking position on jumpseat for landing on evening/night flights, adjust cabin lights to dim to acclimate the passenger's eyes for emergency.

    ALL Flight Attendants WILL:

    • Conduct a final walkthrough ensuring that all seat backs and tray tables are in upright and locked positions, all carry on items are secured and that all seatbelts are fastened.
    • Take assigned jumpseat position.
    • Assume brace position for landing
    • Observe sterile flightdeck
    • Do a 30 Second Review

    TAXI-IN PROCEDURES

    Once the aircraft has landed and is actively taxiing on the runway to the terminal, the following will occur.

    THE "A" POSITION Flight Attendant WILL:

    Make the "Arrival" P.A. once the aircraft has turned off the active runway.

    ALL FLIGHT ATTENDANTS WILL:

    • Ensure all customers remain seated with seat belts fastened, seatbacks and tray tables in full upright and locked position and luggage property stowed until aircraft comes to a complete stop at the gate and the Captain turns off the "Fasten Seat Belt" sign.
    • Remain seated during this time unless there is a safety-related occurrence in the cabin.

    ARRIVAL AT GATE

    THE CAPTAIN WILL:

    Turn off the "Fasten Seat Belt" sign.

    ALL FLIGHT ATTENDANTS WILL:

    Secure harness restraints and buckle fittings prior to standing.

    THE "A" POSITION Flight Attendant WILL:

    • Turn lights to full bright for deplaning.
    • Make the P.A., "Flight Attendants prepare doors for arrival" once the Captain turns off the "Fasten Seat Belt" sign.
    • Be responsible for disarming the forward entry and forward service door slides. Remember to move red strap from across the door window after discerning slides. Crack the forward entry door for Airport Services Agent pull open.
    • Open and secure flightdeck door.

    THE "B" POSITION Flight Attendant WILL:

    • Wait for the Captain to turn off the "Fasten Seat Belt sign and;
    • Wait for the "A" position Flight Attendant to make the P.A., "Flight Attendants prepare doors for arrival"
    • Disarm aft entry door slide. Remember to move red strap from across the door window after disarming slides.
    • Crack the aft galley door indicating to the provisioner that service is needed in the aft galley and lavatory.

    THE "C" POSITION Flight Attendant WILL:

    Disarm aft service door. Remember to move red strap from across the door window after disarming slide.

    THE "D" POITION Flight Attendant WILL:

    • Disarm forward service door.
    • NOTE: Disarming of the forward service door will be accomplished by the "A" position Flight Attendant when the "D" position Flight Attendant is not onboard.

    THE AIRPORT SERVICES AGENT WILL:

    • Open the forward entry door once the jetway, airstrips, or portable stairs are positioned correctly and secured.
    • In some cities customers may deplane from the aft entry door using portable stairs.

    DEPLANING PROCEDURES

    ALL FLIGHT ATTENDANTS WILL:

    Assume their respective positions for customers deplaning to extend "Good-byes" and assist customers as necessary.

    "A" and "D" POSITIONS Flight Attendants

    Forward entry area.

    "B" and "C" POSITION Flight Attendants

    • Aft entry area.
    • Provide special assistance as needed to customers who preboarded. These customers nominally are last to deplane. Ensure customers requiring/or requesting a wheel chair are accommodated.
    • When through customers are on board, at least one (1) Flight Attendant must remain on the aircraft at the forward entry door.

    THE "B" POSITION Flight Attendant WILL:

    • Take an accurate customer through count when applicable.
    • Give count to the Airport Services Agent before the next flight begins boarding. THE "C" POSITION Flight Attendant WILL:
    • Escort unaccompanied minors off the plane and ensure each one is met by the person, Indicated on the "UM tag" or turned over to the CSA/Airport Services Agent working the gate.
    • Return to the aircraft as quickly as duties are completed.

    GROUND TIME

    Ground time is duty time between two scheduled flights. All Flight Attendants are required to remain in the airport and available to Crew Scheduling regardless of the length of time on the ground, both scheduled or rescheduled.

    Flight Attendants who leave the aircraft during ground time must coordinate with other crewmembers.

    During all ground times, it is imperative to secure the safety strap across any open entry or service door. The safety strap is designed to alert any person in the immediate area that the exit is opened and to be cautious.

    CABIN CLEAN UP

    Once all customers have deplanes, all Flight Attendants will assist with cabin clean up. Cabin clean up upon customer deplaning consists of:

    • Crossing seatbelts.
    • Picking up trash in and around customer seats and in seatback pockets, emptying ash trays as necessary.
    • Resuming all pillows and blankets to the designated overhead bin.
    • Opening all the overhead bins.
    • Cleaning and restocking lavatories.
    • Keeping floors free of refuse and water.
    • Washing sink and mirrors as necessary.
    • Ensuring toilets flush properly. (If toilets do not flush, fill the sink four or five times with water and let drain 4 or 5 times. If toilet still does not flush, notify the Captain so he can request assistance.)
    • NOTE: A Hokey and BioHazard kit may be used to assist Flight Attendants with cabin clean up. They are located in the aft closet on each aircraft and may be replenished/replaced by a provisioner as needed.

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