individuals with less knowledge, it has got more
complicated. In this technology oriented era, the flight attendant job
application system has got more streamlined for the convenience of both the
applicant and human resource department of the airline.
Telephonic
interview is another
advance in the technology of interviewing flight attendants. Some airlines offer
a phone number in their job listings. Upon calling this number, the applicant is
given a detailed
summary
of job and exhaustive information about the airline, they are then
asked to submit name, address, phone number electronically and to answer a
number of questions aimed to determine the suitability of the applicant.
Generally
behavioral type questions and
customer service scenarios for the major part of
interview testing. This is the point where Recruiters or human
resource people examine the answers to conclude whether or not they are
interested in further pursuit of the applicant for an
interview.
The application
process begins with attendance at an open house interview. Newspaper ads are
placed by airlines in cities from which they wish to hire, and then hold open house
interviews at a later date.
These sessions are held all over
the nation, usually at hotels nearer to the airport and are conducted at various times of the day - morning, afternoon or evening - in order
to facilitate adequate attendance.
The open house is facilitates
the flight attendant job applicant the
quickest way to meet and talk with the airline recruiters.
Group interviews are conducted to carry out
the initial screening.
Resumes are collected
on arrival, and after everyone is seated, the recruiter gives a short
presentation about the airline and what it is like to work as a flight attendant for that
company.
After the presentation the
recruiter requires each applicant to
come to the front of the room and give a brief statement describing his or her
background and career profile so far. The statement should not be too long but
short crisp and not longer than 2 minutes - and as it
relates to the
flight attendant job,
should include any previous customer service
experience.
Applicants are required to
answer scenarios relating to flight
attendant job situations, generally followed by general knowledge questions
related to the airline industry or current news. This determines the problem solving and/or test taking skills
of the flight attendant job aspirants. Some
airlines also conduct psychological testing as well.
After all applicants have given
their presentation to the group, the airline may discreetly ask selected
individuals to stay or come back at a later time for a second interview; this
is conducted at the same venue or at a different venue, or the
applicant may be sent a ticket to fly to the airline’s home base and interviewed
there.
The second
interview usually
consists of individual questioning, sometimes in front of a panel of aviation
experts and can even include more group interviews, as the airline may want to
see how applicants work with others to solve problems, and to see which
applicants have the potential to be
leaders.
Smaller airlines generally skip
the open house interview and conduct individual interviews. A recruiter
or member of in-flight may come to the applicant’s city or fly the applicant to
the airline’s home base. These airlines also use
behavioral-type questions, and
can be even choosier in the selection process because they employ fewer people.
The timing of the airline’s
response to applicants after interviews can depend on when they need people and
how great the demand. The airline will inform those whom they are interested in
pursuing, and it is not advisable for applicants to try to call the airline for
an update on their hiring status. Be patient and professional. You may have to
wait 6 months or a year before reapplying to an airline, but if you are still
interested after that time, don’t hesitate to apply again.